Service Center. Wooster - North. Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performi... more details
Service Center
Wooster - North
Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber’s Standard Operating Procedures, insurance partners and industry guidelines/standards.
BENEFITS OF JOINING CALIBER
Benefits from day one: Immediately eligible for medical, dental and vision
Industry Comparable Pay – Paid weekly and eligible for overtime
Paid Vacation & Holidays – Can begin accruing day 1
Career growth opportunities – we promote from within!
A career for life: You’ll gain hands-on experience within a production shop.
REQUIREMENTS:
2+ years of customer facing experience; sales experience a plus
Must have a valid driver’s license and be eligible for coverage under our company insurance policy
Must be able to pass all pre-employment screenings including background and MVR checks
ABILITIES/SKILLS/KNOWLEDGE
Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
Passion for learning the collision industry
Be able to understand instructions – written and verbal
Can prioritize competing tasks and adapt easily to a fast-paced environment
Must be able to provide personable, friendly “World Class” customer service to internal and external customers
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