Job Abstract

At UnitedHealthcare, were simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The Director of Account Management for TPA is responsible for supervising the UMR Account Mgt staff that is tasked with customer retention and selling of additional lines of coverage, include specialty, stop loss and pharmacy in Mid-Atlantic market. We are looking for a solid, strategic leader who has experience dealing with C suite level customers, has a solid vision for his/her team and can successfully execute on that vision. ?

If you are located in the state of Maryland, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

Management Responsibilities:

• Manage and monitor client assignments
• Mentor and develop Account management staff including Strategic Account Executives and Field Account Managers
• Set team strategy to achieve and surpass persistency and NBEA (specialty, stop loss and pharmacy) goals
• Participate in finalist meetings with existing customers and new business opportunities and work with SAEs/FAMs to prepare for finalist meetings
• Track projected persistency and keep leadership informed of any at-risk groups and strategy to retain
• Support SAE on any RFPs

Relationship Building:

• Build and maintain key client and broker/consultant relationships
• Develop and maintain key internal relationships
• Present a positive image of UHC/UMR to the marketplace

Product Knowledge:

• Detailed understanding of all UMR TPA products, services and solution
• Working knowledge of UHC Enterprise/ancillary product lines
• Ability to identify and communicate the need for improvements in UHC TPA products and services

Healthcare Knowledge:

• Understands and can communicate goals, operating principles, strategies and competitive position of UMR TPA products
• In-depth healthcare knowledge, understands important trends
• Demonstrates knowledge of competitor's strengths, weaknesses and strategies

Financial and Underwriting:

• Understands financing methodologies and strategies (TPA, fully insured, ASO)
• Thorough knowledge of UMR TPA underwriting principles and practices
• Ability to analysis competitor quotes

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Customer Focus:

• Ability to successfully implement client accounts
• Consistency models a customer-focused approach
• Effectively manages difficult service situations to a positive result
• Ability to deal with sophisticated customers and brokers/consultants
• Anticipates problems and develops contingency plans
• Ability to customize existing marketing tools to meet the individual needs of a client

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:.

• Sales Insurance License Maintained by Law
• 5+ years sales management experience in the health insurance industry and demonstrated success dealing with brokers/consultants with a proven track record of meeting goals/target

Preferred Qualification:

• Sales and/or Account Management experience in the TPA industry

*All employees working remotely will be required to adhere to UnitedHealth Groups Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.