Job Abstract

Hours:

Shift Start Time:

Shift End Time:

AWS Hours Requirement:

Additional Shift Information:

Weekend Requirements:

On-Call Required:

Hourly Pay Range (Minimum - Midpoint - Maximum):

The stated pay scale reflects the range that Sharp reasonably expects to pay for this position.? The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices. 

What You Will Do
Assists patients, staff and physicians as needed to maintain a high level of efficiency of operations and customer service while providing quality care to a designated patient population. Assists the Patient Care Supervisor with the leadership of the Nursing and Patient Service Representative Staff.

Required Qualifications

• Associate's Degree in Nursing
• 3 Years RN experience in related clinical area
• California Registered Nurse (RN) - CA Board of Registered Nursing -REQUIRED
• AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association -REQUIRED
• ACLS Certification (Advanced Cardiac Life Support) - American Heart Association -REQUIRED

Preferred Qualifications

• Leadership experience
• Ambulatory experience

Essential Functions

• Clinical skills
  Nursing: Demonstrates advanced clinical nursing skills in designated area as measured by: providing direct patient care and successfully performing duties of the nursing staff in all areas of responsibility and demonstrating technical expertise and competence, within the established scope of practice. Acts as clinical resource for the designated areas of responsibility.
  Clinical Expertise: Demonstrates strong nursing skill in the areas of assessment, planning, implementation and evaluation of patient care. Demonstrates technical expertise and competency within scope of practice, acts as a clinical resource for the designated area of responsibility. Partners with physicians to continuously learn and expand clinical knowledge base.
  Triage/Messages: Listens to patients, collects pertinent information and assesses patient's needs, recognizes the urgency of the patient's problem, offers advice and recommendations based on approved protocols or routes to physicians, schedules appointments. Assists in ensuring telephone messages are returned.
  Patient Education: In partnership with physician's requests, assists with developing patient education material or provides individual teaching (explanation) in regards to common problems within the designated area of responsibility.
  Front Desk: Provides assistance to staff in resolving issues related to front desk responsibilities including scheduling and telephone management. Acts as a positive role model and ensures appropriate service delivery.
  Applications: Ensures compliance with established policies, procedures and guidelines for OCM, BAR, Scheduling and other applications.
  Other: Participates in clinical projects as directed by the physician or manager.
• Daily operations
  Monitors patient flow, physician schedules and completes daily tasks to ensure quality and meet service standards.
  Reviews charge tickets for accuracy and completeness.
  Follow policy and procedure for entering of OCM and other clinical information systems.
  Completes work within assigned hours.
• Department efficiency and effectiveness
  Staffing: Ensures appropriate level of staffing (flex up and down) and assesses requests for time off (including breaks, late/early arrivals/departures and vacations). Works with Staffing Specialist to ensure coverage and/or provide adequate alternatives. Maintains attendance records on staff and notifies Patient Care Manager of attendance and overtime compliance. Monitors level of staffing to ensure appropriate service delivery.
  Time Cards: Collects time cards and checks for accuracy, prepares for approval and submits to manager by deadline. Monitors and tracks overtime.
  Daily Organization/Effectiveness: Ensures prompt and efficient return of messages in the department. Monitors patient flow, physician schedules and completion of daily tasks in the department to ensure quality and service standards.
  Employee Certification: Organizes and maintains nursing licenses and staff certifications to ensure current validity.
  Policy & Procedure: Monitors policy and procedure compliance within the department. Implements procedural changes, such as new protocols, and educates staff to changes. May maintain policy and procedure manuals and/or sit on Policy and Procedure Committees relevant to department function and front desk operations. Assures compliance with local and regulatory agencies.
  Financial: Maintains cost efficiency to achieve budget results in regards to supply orders, staffing and equipment.
  Other: Performs all other duties as required by Patient Care Manager. Displays a willingness to float and assist in other departments or at other sites.
• Human resource management
  New Hires and Orientation: Participates in or completes initial screening interview and schedules final candidate with Patient Care Manager and physician for final hiring decision. Completes paperwork and submits training calendar and skills roster within 90 days. Oversees orientation of new employees to assure appropriate clinical performance and service delivery.
  Staff Training and Development: Assists in scheduling and organizing clinical and technical in-services, customer service inservices, mock codes, and pharmacy fairs. Provides ongoing clinical and service support and supervision.
  Corrective Action: Promptly brings to the attention of the manager performance issues needing to be addressed. Works with manager to follow corrective action process as delineated by Human Resources policy and procedure. Coaches and counsels as needed.
  Evaluations: Communicates performance expectations to staff, assesses developmental needs and initiates action plans to address issues and build skills. Maintains schedule of evaluation dates. Prepares, distributes and collects pre-evaluation paperwork. Prepares evaluation for Patient Care Manager's review and presents to Patient Care Manager before due date in the agreed upon time frame.
  Leadership: Consistently pro-active in team development and in problem-solving to meet department goals. Actively and positively strives to implement departmental goals and support changes. Acts as a resource and role model for staff. Facilitates inter-departmental cooperation and teamwork. Adheres to Sharp HealthCare standards of conduct.
  Other: Performs all other duties as required by Patient Care Manager.
• Quality assurance
  Educates staff about quality clinical and service standards.
  Coordinates Quality Assurance program for each department. Tracks and trends compliance.
  Integrates team approach by delegating various QA responsibilities to staff members and following-up on compliance.
  Maintains continuous compliance of Quality Standards. Maintains QA book or data sheets on assigned departments. Brings any quality issues to the attention of the manager.
  Develops specific quality standards for assigned departments.
  Reviews reports and implements action plans to improve service standards.
  Monitors the department regularly to assure compliance with quality standards as measured.
  Compiles monthly QA results and employee chart audits.

Knowledge, Skills, and Abilities

• IV proficient

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class