Our bakeries are lively and bustling with genuinely friendly people who have the hospitality gene. They understand the importance of what they do every day and are empowered to make days better. Their connections to our guests and to each other are what separates SusieCakes from other bakeries. Our guest service team members will be responsible for greeting, welcoming, and connecting with our guests. They will maintain service quality standards by delivering premium guest service and treating ea... more details
In accordance with California law, the expected salary range for this California position is between $17.00 and $19.00 an hour. The actual compensation will be determined based on experience and other factors permitted by law.
Tips: average +$2-$3 per hour
We have both full time: 32-40 hours a week OR a part time role: no more than 30 hours a week *weekend availability is a must
At SusieCakes, we make old-fashioned, sentimental dessert favorites just like you may remember from your childhood! Our bakeries are filled with the delicious tastes and sweet smells of cakes, cupcakes, cookies, pies, and bars- all baked from scratch, on-site daily, using the freshest and finest ingredients. Our signature Celebration Cake is a birthday staple on tens of thousands of tables. Our bakeries mix the nostalgia of the past with the warmth and feel of a modern, neighborhood bakery. Connecting through Celebration is our purpose and what we strive for every day with our team members, our guests, and our community.
DESCRIPTION OF DUTIES:
Our bakeries are lively and bustling with genuinely friendly people who have the hospitality gene. They understand the importance of what they do every day and are empowered to make days better. Their connections to our guests and to each other are what separates SusieCakes from other bakeries. Our guest service team members will be responsible for greeting, welcoming, and connecting with our guests. They will maintain service quality standards by delivering premium guest service and treating each guest as a VIP. They will handle guest orders and transactions in an efficient and professional manner. They will perform guest service tasks and other duties as needed.
BENEFITS & PERKS:
Predictable work schedule
Free non-slip shoes (annually!)
Birthday month PTO with complimentary cake
Company holidays off (Thanksgiving, December 25th-27th, and New Years Day)
Medical, dental, vision insurance
Vacation, 401k, FSA Paid Sick Time
Referral Program
Pet rescue reimbursement and pet insurance
Flexible return to work schedule for maternity leave
Generous 50% discount on all our delicious desserts!
QUALIFICATIONS:
One year of experience in a customer service environment preferred
Previous food handling experience in either the hospitality or food and beverage industry is a plus
Attention to detail
Excellent verbal and written communication skills
Willingness to work in cross-functional roles as needed (front-of-house & back-of-house)
Ability to work flexible hours, including weekends and holidays, as needed
PHYSICAL REQUIREMENTS:
Frequent walking, kneeling, bending, and reaching overhead
Able to stand for extended periods of time
Must be able to lift, move and carry up to 50 pounds
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