Job Abstract

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Door/Bell Attendant

Full time

Four Seasons Hotel New York Downtown

The Four Seasons Hotel New York Downtown is looking for a Door/Bell Attendant who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Door/Bell Attendants have the opportunity to shape the guest experience by providing exceptional knowledge and service in support of our world-renowned hotels. This position reports to the Front Office Manager. Work authorization for the location is required.

Join Our Team

A block away from the World Trade Center; the new Four Seasons Hotel New York Downtown rises to redefine the world's most famous skyline.  Experience CUT, Wolfgang Puck's first NYC restaurant, and become part of the creativity, confidence and 24/7 vitality that is reshaping Lower Manhattan.

Work on a team that is built on mutual respect, collaboration, excellent service and passion for providing above and beyond guest experiences. Four Seasons Hotel New York Downtown is poised to become the leading provider of quality hospitality in the New York Downtown area.

Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

Responsibilities

The Door/Bell Attendant creates a strong sense of arrival for hotel guests and assists with luggage during their arrival and departure. Delivers guest luggage to their room and orientates the guest to the area, ensuring to point out all safety and security information. Arranges for cars to be parked or retrieved.  Arranges transportation for guest. Assures that guests’ departure is swift and complete. Complies with any additional request that may arise pertaining to door/bell attendant duties.

Some of the duties of a Door/Bell Attendant are:

• Greets guests who arrive by private car, taxi, or limo by opening their car door and welcoming them to the hotel.
• Assists guests descending from cars and issues appropriate valet parking ticket to guests who want car parked.
• Gives verbal greeting to guests arriving or departing on foot.
• Opens hotel doors for all guests.
• Escorts guests to their rooms delivering their luggage upon check-in and picks up luggage from room upon departure.
• Unloads guest luggage from car, tags it and issues claim tickets to the guest.
• Loads guest luggage to car upon their departure.
• Assures the smooth flow of traffic on the drive by directing guest cars and taxis to the appropriate positions.
• Provides guests with directions, recommendations, and information about the city and its attractions. Hails taxis as needed.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, etc.
• Greets all guests passing through Front Door and offers them assistance if needed.
• Provides a high level of cleanliness on the driveway and hotel entrance.
• Works harmoniously and professionally with co-workers and supervisors.
• Ability to project an image of friendliness, professionalism, and willingness to provide personalized services to guests.
• Ability to work closely with the Front Office.
• Ability to keep the Front Desk well informed as to any guest problems, special requests, complaints, etc.
• Ability to maneuver luggage carts, heavy and awkward crates around the hotel.
• Ability to report deficiencies noted in guest room and on guest floors to the Front Desk staff.
• Ability to respond properly in any hotel emergency or safety situation.
• Ability to perform other tasks or projects as assigned by hotel management and staff.

Preferred Qualifications and Skills

We are looking for individuals who have a knowledge of Door/Bell Attendant operations with good communication skills. Applicants are required to have physical mobility as lifting, walking, bending and moving objects up to 150 lbs.  Speaking, writing and reading English is required. Positive attitude and willing to learn is must. 1-2 years’ experience preferred. This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.

What to Expect: You Will…

• Be part of a cohesive team with opportunities to build a successful career with global potential
• Have access to a robust benefit plan
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence

Learn more about what it is like to work at Four Seasons – visit us:

http://jobs.fourseasons.com

http://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://twitter.com/fsnydowntown

https://www.facebook.com/FourSeasonsHotelNewYorkDowntown

We look forward to receiving your application

Hourly Rate of Pay - $17-23

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ******