Job Abstract

Performs various front desk and phlebotomy duties in an ambulatory laboratory setting including such functions as complete demographic and insurance registration, scheduling patients and/or verifying insurance information, phlebotomy specimen collection and quality checks of samples. Must be fully certified in patient registration and phlebotomy; and other duties as assigned.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED) preferred
• Completion of an accredited program in Phlebotomy
• More than 10 years of Phlebotomy experience
• 3-4 years medical office experience
• General understanding and application of basic accounting principles
• PC proficiency
• Strong customer service skills
• Accurate data entry skills
• Current knowledge of payer requirements for referrals and pre-authorization
• Knowledge of computerized billing system

ESSENTIAL JOB FUNCTIONS

1. Demonstrates knowledge of FPI and its practices, including payer contracts, policies and best practices.
2. Exhibits mid-level of skill in managing provider schedules and scheduling appointments accurately and effectively, including communicating patient responsibilities (obtaining a referral, bringing a co-pay, presenting identification and an insurance card at check in) and other events as part of the practice pre-visit activities.
3. Demonstrates the ability and understanding of FPI policy for cash collection and patient encounter, including collecting co-payments, outstanding balances and posting accurately and efficiently in GE Front Desk Credit Card Module.
4. Demonstrates a working knowledge of the revenue cycle as it relates to patient encounters and obtaining/verifying patient demographic and insurance information in order to receive payment for services rendered.
5. Observes and applies relevant FPI and departmental policies and procedures. Observes and promotes positive guest relations. Demonstrates courtesy and open communications with patients and referral sources.
6. Confirms all written orders on the requisition match specimen label.
7. Identifies any special instructions that have been written on the requisition and clarifies before performing venipuncture.
8. Ensures patient has been appropriately identified according to the laboratory SOP.