AVENUTM is the newly formed Fintech division of MainStreet Bank, a nationally ranked
community bank. MainStreet Bank is a technology-driven company focused on delivering
innovative services to our Fintech banking clients. As such, we’ve designed and built new
embedded banking APIs that allow Fintechs to directly integrate their web and mobile
applications into our Avenu Core Platform. We are now focused on hiring the right talent for key
positions to bring the Avenu Platform to market. If you aspire to join a Fintech building modern
web services that serves real-world banking needs, then you should apply for a position with
Avenu. We offer the unique challenge of a greenfield Fintech start-up with the stability and
benefits of an established, profitable bank.
In order to craft a modern partner experience, we’ve established a brand new department to
lead the charge: the Integration Support Team. We’re looking for a talented API Support
Specialist to directly assist our Fintech Partners with implementing Avenu’s API platform. This
will be a great opportunity to help forge the foundation of a critical component in a growing
organization. If you get excited about having ownership of your role, working on a small team
where your impact is seen every day, and being a part of an organization providing a critical
service to the Fintech industry, then we want to talk with you!
The Responsibilities:
? Support Fintech partner inquiries regarding product questions and technical issues
? Be a direct point of contact for clients integrating with the Avenu API platform
? Work with the Support Engineer to solve problems, development implementation plans
for clients, and answer advanced technical questions
? Take detailed notes and track issues in the Salesforce
? Participate in the occasional on-call rotation for after hours support
? Develop a working knowledge of Avenu’s Postman environment and script collections
? Perform initial inspection of client issues and escalate to Support Engineer as necessary
? Participate in regular Client Check-In meetings and work collaboratively with internal and
external teams to guide clients through the onboarding process
? Check in on current customers to ensure satisfaction in issue resolution
? Work to achieve issue resolution for client accounts
? Be able to recognize and report compliance and risk issues
? Assist with writing and maintaining training documents and quick reference guides
? Provide input on standard processes and playbooks that scale and meet the needs of
the business and our enterprise customers
? Be aware of industry trends and provide input when necessary
The Requirements:
? This is a hybrid position with 3 - 4 days required on-site. Our office is located in Sterling,
Virginia
? Familiarity with RESTful APIs
? 2+ years of experience within a Technical Support organization
? Knowledge of API standards and protocols such as SOAP, XML, REST, JSON, etc
? Knowledge of Cloud/SaaS software products and APIs
? Excellent verbal and written communication skills
? Excellent organizational skills
? Communication as a core strength
? Dedicated to champion the customer problem until resolution
? Excellent time management skills and a strong sense of urgency
? Familiarity with reading and writing technical documentation
? Participate in a coverage rotation - 8am to 8pm (EST)
You’ll be successful if you:
? Are an effective communicator and are comfortable speaking with software developers
about technical issues, executives about business practices and implementation, and
capable of working across the aisle with multiple teams
? Possess or are developing strong technical skills and are capable of learning in-depth
knowledge of API testing tools (primarily Postman)
? You have innovative problem solving and critical thinking skills to identify root issues,
trends and critical remediation strategies
? Are detail-oriented and can write concise support tickets, read and write technical
documentation, and can explain technical concepts to non-technical people in plain
terms
? Have a passion to lay the foundation of your career in a work environment that rewards
creativity, collaborative decision making, and being a part of a passionate team
At MainStreet Bank we strive to bring talented, team-oriented individuals on staff to meet and exceed our customers' needs. MainStreet team members enjoy a friendly working environment, opportunity for personal and professional growth, generous benefits and access to resources for improving their well-being.
For more information visit our website at www.mstreetbank.com.
MainStreet Bank is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class.