DESCRIPTION
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Would you like join the operations organization for one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? Enterprise Support (ES) is hiring!
Enterprise Support is looking for a smart, enthusiastic, and creative thought leader with a strong background in sales operations and supporting field organizations. This individual contributor will own the day-to-day operations for the Premium Support Business Development (PSBD) business and partner with the PSBD leadership team to increase adoption of AWS Support Services while in parallel building and improving mechanisms along the customer journey to make AWS Support adoption frictionless. On this team you will be responsible for ensuring that Enterprise Support meets it business objectives and goals, while tirelessly championing the needs of our customers focused on operational excellence.
We are looking for an experienced builder who can leverage their depth of operations experience to develop and drive the effectiveness, efficiency, and business performance of Premium Support Business Development teams and partner cross functional to deliver improvement initiatives that will accelerate the opportunity to cash process. This role will hold a variety of responsibilities ranging from day-to-day operations, to delivering business insights and recommendations, to driving strategic planning activities, to leading initiatives focused on process improvement and organization efficiency.
The successful individual will have the ability to think strategically, act tactically, write effectively, and display strong analytical and critical thinking skills. The candidate must also be able to build strong cross-functional working relationships, and demonstrate exceptional influencing capabilities, organizational skills, and attention to detail. This is a hands-on position - the ideal candidate must be willing to roll up the sleeves, dive deep, and solve important business problems.
As a Sr. Sales Operations Manager, your role is critical and highly visible across the organization.
Key job responsibilities
Own P&L in partnership with Line of Business leadership: accurately plan, forecast, and execute on the monthly, quarterly, yearly objectives
Act as Single Point of Contact for the Line of Business
Define the key sales support systems/processes required to meet the rapid growth of the business and achieve revenue attainment and market development objectives
Lead strategic planning and annual planning activities
Define and lead the Premium Support Business Development rhythm of business
Manage the development of continuously-evolving forecast models and methodologies, owning the quantitative analysis of the performance of our sales team, customers, prospects, partners, markets, and products/services, including any cadenced reporting
Ideate and lead initiatives focused on driving business performance, efficiency, and effectiveness of Premium Support Business Development and across the Customer Lifecycle to accelerate opportunity to cash
Partner with BD leaders to define go-to-market strategies and implement the necessary enablement for AWS field sales teams
Drive process improvement and change management lead and deliver training as needed
Manage the cadenced business reporting for the business segment
Develop relationships and processes with sales, finance, ES Leaders, HR, sales operations, and other stakeholders
Ensure consistent and efficient execution of all functions by working closely with internal business partners and stakeholders to drive adoption and implementation of global standards, processes, and programs.
About the team
Why AWS?
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnt followed a traditional path, or includes alternative experiences, dont let it stop you from applying.
About AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, theres nothing we cant achieve in the cloud.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
We are open to hiring candidates to work out of one of the following locations:
Arlington, VA, USA
BASIC QUALIFICATIONS
- 5+ years of leading a divisional Sales Operations function or similar responsibilities supporting a mid-to-large scale multi-geographical hi-tech Sales Organization
- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation etc.
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
- Advanced Microsoft Excel skills
- Bachelors degree or equivalent
PREFERRED QUALIFICATIONS
- Experience using Salesforce (or other CRM tool) or BI tools
- Exhibits sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results
- Highly organized, have multi-tasking skills, and efficient in ambiguous situations
- Demonstrated ability to define, refine and implement sales/business processes, procedures and policies
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.