Network Operations Center Engineer II
Los Angeles, CA
6+ Month Contract
Job ID 2023-8351
Solugenix is assisting a client, a health insurance company, in their search for a Network Operations Center Engineer II. This is a 6+ months contract opportunity based out of Los Angeles, CA.
The Network Operations Center (NOC) Engineer II will be responsible for monitoring the system, application, and technology health of the client's organization. The NOC engineer monitors and executes the daily operational activities needed to manage IT services and the supporting Information Technology (IT) infrastructure.
The NOC Engineer II is responsible for proactive and reactive monitoring of technology systems within the scope: Servers, Network Infrastructure, Applications, Databases, and data centers.
Qualifications:
- Bachelor's Degree, instead of a degree, equivalent education and/or experience may be considered.
- Master's Degree - Preferred.
- Minimum of 6 years’ experience at a network operating center working with the Dynatrace suite of monitoring tools, or similar.
- Minimum of 6 years of experience with Windows client operating systems, as well as Office suite.
- Minimum of 3 years of experience with Active Directory or other LDAP management of users and computers.
- Minimum of 3 Experienced in the monitoring of complex computing environments including prior NOC or Call-Center or Help-Desk experience.
- Experience with monitoring and patch management systems.
- Familiarity with firewalls, switches, and networking concepts.
- Ability to interact with and effectively present information to employees, management, and customer.
- Knowledgeable of all aspects of the incident management lifecycle (logging, categorization, resolution, monitoring, escalation, closure, SOP/documentation update).
- Excellent written and verbal communication skills including the ability to effectively document processes.
- Network troubleshooting skills in LAN, WAN, WLAN environments, VDI vCenter / vSphere, ESXi, Active Directory, Exchange, Office 365 (O365), VMware or Citrix, and related support tools.
- Knowledge of Server operating systems, DHCP, DNS, WINS, and TCP / IP networking.
- Ability to pay attention to detail and ability to maintain high-quality standards required.
- Knowledge of service architecture, design, resource configuration, and business impact of events and symptoms.
- Expertise in monitoring tools, ITSM tools, backup, and DR tools.
- Knowledge of incident models, diagnostic tools, and methods.
- Excellent analytical skills.
Responsibilities:
- Actively monitor servers, security systems, SQL databases, and various other infrastructure components and services. Operate, monitor, and troubleshoot computer network systems.
- Provide engineering support for issues connected with the network/infrastructure; configure and implement network/infrastructure as needed.
- Receive faults, analyze them, and consequently classify them according to operational and customer relevance.
- Collaborate with engineers to respond to alerts accordingly, per management guidance.
- Perform problem management and develop postmortem reports in coordination with other departments.
- Manage IT operations and network equipment like routers, switches, firewalls, and access points.
- Monitoring of line systems and digital facilities.
- Manage 3rd party technology providers on implementation of the solutions.
- Act as backup management to ensure completion, verification, and restoration of the network.
- Manage the availability and capacity of the platform.
- Responsible for the management of requests, problems, incidents, and data environments.
- Collaborate on developing new automation, alarms, and dashboards.
- Write and maintain technical documentation for the network environment.
- Perform other duties as assigned.
Licenses/Certifications Required
- Cisco Certified Network Professional (CCNP)
Licenses/Certifications Preferred
- Certified Information Systems Security Professional (CISSP)
- Microsoft Certified Information Technology Professional (MCITP) in Exchange
- Microsoft Certified Technology Specialist (MCTS)
Pay Range for CA, CO, NJ, NY, WA: $60/hour to $66/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training and/or experience.
About the Client
Our client is one of the world's leading health insurance company based out of Los Angeles, CA.
About Solugenix
Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world. The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result.
For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.
