The Director, Operations provides leadership to assigned accounts, districts, branches, and or/region – including facility operations for custodial, passenger services, cabin services, maintenance, construction, and sustainability. This position directs and oversees staff and is responsible for analyzing procedures, as well as identifying areas where process redesign will enhance accuracy, effectiveness, and efficiency. Recruit, manage, and lead teams with focus on continuous improvement. Select... more details
The Director, Operations provides leadership to assigned accounts, districts, branches, and or/region – including facility operations for custodial, passenger services, cabin services, maintenance, construction, and sustainability. This position directs and oversees staff and is responsible for analyzing procedures, as well as identifying areas where process redesign will enhance accuracy, effectiveness, and efficiency.
- Recruit, manage, and lead teams with focus on continuous improvement. Select and develop teams of professionals, with leadership capabilities to maintain a work culture focused on safety, employee appreciation & wellbeing, client satisfaction, guided by our company's core values of respect and integrity among others.
- Influence and support functional strategy; determine, evaluate, and modify goals and the allocation of resources to ensure departmental and organizational goals are met.
- Support, motivate, and promote the team by building a positive and thriving team environment.
- Plan, monitor, and schedule facility modifications, designs and develops of building space allocation.
- Direct overall department processes for integration of services and systems.
- Participate in facilities planning processes and direct the implementation of strategic direction.
- Direct initiatives to improve quality performance and customer service.
- Ensure a safe and secure environment to meet customer needs and comply with regulatory requirements.
- Maintain daily and weekly labor management control.
- Identify, analyze, and review issues; document and report any issues.
- Prepare plans for long range improvement projects to maintain infrastructure.
- Maintain accountability for area budgeting, including selection installation, and replacement of materials and equipment.
- Implement preventative and predictive maintenance programs.
- Special projects and other duties as assigned.
Education:
•Bachelor’s degree or equivalent experience
Experience:
•7 to 10 years of experience in a facilities maintenance or janitorial services environment, including management.
Other:
•Ability to effectively lead a staff of direct reports. Proven track record as an effective manager in a high-performance organization, success as a builder of collaborative, high-performance teams, whose management style is characterized as results oriented.
•Must know the city, state and federal laws and regulations that affect company business and know what licenses are required to operate the business.
•Self-starter and works well independently and as part of a team.
•High integrity individual, who is driven to always doing what is morally and ethically right.
•Problem solver with a mindset towards continuous development and self-improvement; Open to learn.
•Ability to develop and conduct effective health, safety and environmental training programs and meetings. Skilled in project management, problem-solving techniques and communicating ideas and instructions clearly.
•Skilled in directing activities and operations of others, including activities involving hazardous situations.
•Can quickly dive deep on business challenges and formulate then as data and analytics problems that can be solved by standard approaching using descriptive, predictive, and prescriptive analytics.
•Skills in relationship-building, teamwork, and collaboration.
•Positive attitude with a strong desire to learn and a continuous improvement mind-set.
•Strong working knowledge of Excel and other Microsoft Office products.
•Comfortable with routinely shifting demands and working all shifts to fully understand all aspect of the operations, to oversee work performance and to maintain visibility with Team Members.
•Ability to assist and lead with Proposal responses, Client Presentations, Start-ups and Ongoing Operational Excellence.
•Ability to prioritize projects and execute and deliver key objectives in a timely manner under tight deadlines.
•Meticulous attention to detail, self-motivated, and the ability to maintain confidentiality.