Job Abstract

NeueHouse

NeueHouse is the private workspace and cultural home for creators, innovators, and thought leaders. With iconic buildings, timeless design, thought-provoking cultural experiences, and elevated hospitality, NeueHouse has reimagined the ideal environment for creative potential and progress.

Our Hollywood House (HWD) , which sits on Sunset Boulevard, is one of LA’s most celebrated buildings and occupies the original CBS Studio (the world’s first structure built intentionally for broadcast). Here genre- defining artists from Orson Wells and Lucille Ball to Janis Joplin, the Beach Boys, and Bob Dylan built their legacy.

Reunion Hollywood

A culinary program that embraces Mediterranean coastal flavors with a sharp focus on fresh simplicity. Produce empowered by restraint, showcasing vibrant colors and textures, your Reunion burst's you into a summer feeling that resonates as freedom, La Dolce Vita. An air of lightness emanates from the menu, the setting, and the service attention to detail. Friends reunite and fill their table with share plates of wood roasted peppers, wild figs, naturally cured prosciutto. A beverage program that celebrates crisp, dry and fresh new and old world wines with stemware to match, complimented by a world-class curated, bespoke cocktail program celebrating a regular seasonal shift.

The Role

Reporting to the Restaurant Manager, the Mai^tre D’ will assist in driving a multi-million-dollar revenue channel for NeueHouse Reunion by executing a seamless and exceptional hospitality experience to our Members, Guests and VIPs. The Mai^tre D’ will operate the exclusive reservation system and be the overall gateway for all communication regarding reservations at Reunion Hollywood. The role introduces not only the beauty of Reunion, but incorporates the rest of the NeueHouse ethos into every interaction.

Administrative by day and host by night, this role is a hybrid of organizational efficiency and exceeding excellence in customer service. The Reunion Mai^tre D’ holds a reputation for and innate understanding of high-touch customer service – you are the consummate host and no detail in providing for members, guests, or our teams will go unnoticed. The Mai^tre D’ must expect to manage through ambiguity and will need to be ready to support all NH departments in meeting the needs of the house.

• The Mai^tre D’ by day will respond to all incoming requests for reservations, review profiles of members and guests to allocate appropriate tables, arrange the evening table plan, set up the evening staff briefing sheet and flag the Bar Manager on noteworthy reservations to ensure the execution on house VIP protocols.
• The Mai^tre D’ by night is responsible for excelling in customer service, welcoming and effectively communicating with Members and Guests on arrival, managing the check-in experience, escorting Members and Guests to assigned tables or bar area.
• Contribute to and grow a robust core database of Members, Guests, VIPs to supplement the work done by Membership teams.
• As an ultimate ambassador for the NeueHouse brand the Mai^tre D’ will actively meet with and discuss member experience, connect members with each other when appropriate, respond to member issues and inquiries and establish a culture of communication and curiosity.
• Effective communication during pre-service briefings of all information relating to member and guest reservations, detailing specific reservation intricacies in aim to exceed expectations.
• Ensure customer relations for all members and guests are executed to the level of service synonymous with NeueHouse and resolve customer complaints & correspondence. Maintain an unmatched service focus for Members and Guests by approaching with the needs of NH members in mind.
• Experience in processing digital and audio reservation requests, changes and last-minute additions using multiple platforms at one time.
• Extensive experience with Resy Reservations platform, Toast POS, and Microsoft Office understanding and articulating the membership program at NH and be a key force in potential sales of that membership through the guests who are non-members.
• Effective control and maximization of Member and Guest reservations through the Resy platform.
• Ability to elevate and entice guests via a natural organic flow of conversation; the ability to soften difficult circumstances while maintaining an exceptionally high level of decorum and service.
• Set the standards of service unique to NeueHouse consistently working to improve the delivery of service, implementing all systems to ensure smooth delivery.
• Working in a sea of ambiguity; ability to find clear messaging and articulating the same over multiple channels.
• The capacity to work within an ever-changing environment, assisting to develop operating procedures as the business dictates and the willingness to support in other areas as needed to maintain the integrity of Reunion operations.
• Responsible for NeueHouse Venice Beach evening closure procedures, strictly following all company SOP’s whilst on duty.

The anticipated annual salary for this position is $70,000 - $75,000. NeueHouse is committed to equitable and competitive compensation and benefits packages for our team members and will consider many factors when extending offers of employment. Some of the factors we consider may include: qualifications of individual applicants against the position and business needs, years of relevant experience in role or industry, specific or unique skills, certifications or professional accreditations specific to the role, and the location in which the applicant lives and/or from which they will perform the role. The anticipated range for compensation shared here does not include any other components or benefits that may be available.

COVID19: The health and well-being of our members and staff has been our number one priority and the guiding force behind all our decisions as we open our doors. We encourage you to learn more about our commitment to safety by reading the steps we have taken to ensure that all guests and teams feel safe, comfortable, and secure, going forward on our website.

Diversity & Representation: NeueHouse is committed to building and supporting diverse and representative communities, long-term career opportunities and extends Equal Employment Opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.