Job Abstract

The Sales Quality Control Specialist II position will provide support for the implementation, oversight, and continued improvement of quality system processes by conducting call evaluations and auditing the Customer Relationship Management (CRM) records and documentation, monitoring trends, data, and the adherence to desktop and technical procedures with the objective of ensuring compliance of Centers For Medicare and Medicaid Services (CMS), Department Of Health Care Services (DHCS), Covered Ca... more details

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