Job Abstract

Job Summary

The Case Manager works as a team member with several social service professional and paraprofessional staff ensuring the delivery of quality care in accordance to the rules and regulations established, as well as adhering to the mission of St. Joseph Center.

ESSENTIAL DUTIES & RESPONSIBILITIES

The Case Manager’s key areas of responsibility include:

Key Areas of Responsibility:

•  Provide high quality on-site case management services to residents of specific housing projects. Serve as the central point of contact for clients as they navigate the transition from “person experiencing homelessness” to “tenant living within the community”.
• In conjunction with the housing program manager and other case management staff, evaluate individual/families for permanent housing. Assist individuals/families to establish eligibility for subsidized housing including the collection of all required documents and completion of all applications.

Essential Duties:

• Develop professional relationships with clients and maintain a caseload of project based and/or tenant based participants, conducting regular face-to-face case management sessions.
• Assist with the preparation of forms and any other documentation required for initial housing voucher approval with the Housing Authority (HACLA, LACDA, Brilliant Corners), including annual recertification thereafter.
• Project based Case Managers will conduct regular on-site office hours at assigned property
• Conduct initial home visits upon a new tenant lease-up and ongoing quarterly home visits, or more often as determined by need.
• Conduct ongoing monthly case management sessions to housed individuals/families to monitor clients’ progress and to provide appropriate community referrals. This includes referrals to any needed services including health, mental health, education, and vocational training, serving as an advocate or liaison to other organizations on behalf of the client when needed.
• Provide education on topics pertaining to successful housing retention, decrease social isolation, and prevent relapse risks. This includes setting up and transporting clients on various field trips out into the community.
• Support clients in the development of independent living skills including money management and budgeting, housekeeping, nutrition and food preparation, social/recreational activities, and job training/placement (when appropriate) that will help them maintain independent living.
• Develop and implement an individualized service plan, in collaboration with each participant emphasizing coordinated strategies for addressing short and long-term housing needs, financial stability, educational, mental health, substance abuse issues, relapse prevention, medication management, vocational training, immigration, legal issues, and any other risk factors that could impede permanent housing of self-sufficiency.
•  Assist clients with maintaining medication and treatment regimens including accompanying/transporting clients to appointments in the community with health, mental health, and other care providers.
• Utilize a harm reduction, client focused and strengths based model.
• Ensure case notes are entered into the Homeless Management Information System (HMIS) within 48 hours of completing a direct case management service with client, submit notes for review by program manager weekly.
• Manage client file organization, ensure appropriate forms are updated as required.
• Respond to urgent requests for assistance from clients or landlords.
• Provide new resident orientation as required.
• Develop close working relationships with all collaborating agencies, including property management and landlords.
• Participate in all meetings with collaborative agencies, and other community meetings as directed.

Other duties and responsibilities may be assigned. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility.