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Title: Network Infrastructure Support
Department: Information Technology
Status: Full Time
Reports to: Senior Manager, Technology Infrastructure
Pay Rate: $30.00/hour - $33.00/hour*
* Compensation rates vary based on job-related factors, including experience, job skills, education, and training.
Our team is passionate about technology and focused on delivering outstanding services to our team members, fans, and community. The Network Infrastructure Support will primarily support and maintain IPTV/digital signage, content programming, but also provide network infrastructure support. This individual is a highly motivated technology professional who can thrive in a fast-paced environment and is passionate about new technologies and keeping up with them.
Essential Duties/Responsibilities:
- Perform IPTV, Digital Signage and A/V upkeep, maintenance, and administration.
- Perform necessary primary system, DMP and associated device software updates.
- Assist with the development and documentation of procedures related to network infrastructure.
- Assist in the maintenance of network infrastructure hardware and software, including switching and wireless infrastructure.
- Provide guidance with in-depth troubleshooting across the overall system inclusive of the head-end and network to identify issues affecting operations.
- Coordinate IPTV, Digital Signage and A/V additions and installations. Ensure a high standard of installation, cable management and serviceability.
- Contribute to the development and fulfillment of displayed content.
- Maintains, troubleshoots, and repairs existing IPTV and A/V installed systems using specialized manufacturer’s software.
- Responds quickly to any outages and restores functionality quickly to minimize downtime and impact.
- Ability to work well under pressure and possess good communication and time management skills.
- Provide training, education and support of various departments related to conference room A/V and other infrastructure components.
- Coordinates with Concessionaire staff to ensure proper training of concessions staff and remedy hardware issues.
- Coordinates with Marketing, Fan Services and Game Day operations staff for proper game day IPTV content programming.
- Works closely with IT teams to ensure all requests are met and events run to specifications and smoothly.
- Provide exceptional service to maintain positive relationships with third-party technology partners and Los Angeles Dodgers staff.
- Other duties as assigned.
Basic Requirements/Qualifications:
- BA/BS in related field.
- At least one year of experience troubleshooting and supporting tech hardware and software in a professional position.
- Ability to troubleshoot and debug hardware and software applications.
- A professional demeanor with the ability to communicate with front office employees, vendors, and guests conduct themselves accordingly.
- The ability to multi-task, establish priorities and work well in a face paced and team environment.
- Ability to achieve planned objectives through completing relevant tasks and focus.
- Ability to provide constructive feedback and advice to help others develop their skills and abilities.
- Must be detail-orientated, self-motivated, and enthusiastic, along with excellent oral and written skills.
- Must have flexible schedule to support internal and external events.
- Experience with Triple Play, PingHD, Crestron and Extron solutions.
- Working knowledge of Cisco network devices. Strong knowledge of Ethernet cabling.
- Experience with monitoring solutions including Solarwinds and Forescout.
- Experience working at sports & entertainment venues or theme parks preferred.
LOS ANGELES DODGERS LLC is firmly committed to providing equal opportunity for all qualified applicants from every race, creed, and background. The Organization is also firmly committed to complying with all applicable laws and governmental regulations at the state and local levels which prohibit discrimination.
LOS ANGELES DODGERS LLC considers all applicants without regard to national origin, race, color, religion, age, sex, sexual orientation, disability, military status, citizenship status, pregnancy or related medical conditions, marital status, ancestry-ethnicity, or any other characteristic protected by applicable state or federal civil rights law. The Immigration Reform and Control Act require that the Organization obtain documentation from every individual who is employed which verifies identity and authorizes their right to work in the United States.
COVID-19 Policy:
In accordance with the Los Angeles Dodgers’ policies relating to COVID-19, all newly-hired employees are required to be fully vaccinated and boosted against COVID-19 prior to commencing employment. Applicants who receive a conditional offer of employment will be required to provide proof of vaccination and first/primary booster prior to their first day of employment. Applicants who decline to be vaccinated and/or boosted because of a qualifying medical condition or a sincerely held religious belief may be considered for an exemption from these requirements.
