The Director of National Accounts – MRO is responsible for leading and expanding strategic partnerships with key industrial distributors including Fastenal, Grainger, Mc. Master-Carr, and similar accounts. This role drives revenue growth, ensures contract compliance, and delivers value-added solutions tailored to each customer’s operational needs. The ideal candidate is a relationship builder, a strategic thinker, and a results-driven professional with deep knowledge of the MRO landscape. Accou... more details
The Director of National Accounts – MRO is responsible for leading and expanding strategic partnerships with key industrial distributors including Fastenal, Grainger, McMaster-Carr, and similar accounts. This role drives revenue growth, ensures contract compliance, and delivers value-added solutions tailored to each customer’s operational needs. The ideal candidate is a relationship builder, a strategic thinker, and a results-driven professional with deep knowledge of the MRO landscape.
Account Leadership: Serve as the primary point of contact for assigned national accounts, managing executive-level relationships and driving long-term growth.
Strategic Planning: Develop and execute account plans aligned with customer goals and company objectives.
Sales Growth: Identify and pursue new business opportunities within existing accounts; lead cross-functional efforts to expand product penetration.
Contract Management: Negotiate and manage pricing agreements, rebates, and service-level commitments.
Collaboration: Partner with internal stakeholders (Sales, Marketing, Operations, Finance) to deliver seamless customer experiences.
Performance Tracking: Monitor KPIs, sales performance, and customer satisfaction; prepare and present quarterly business reviews.
Market Intelligence: Stay informed on industry trends, competitive activity, and customer developments to inform strategy.
Leader: Lead, develop, and manage the Jr. National Account Manager and Rep Partner network to deliver growth targets and day to day account responsibilities
Bachelor’s degree in Business, Marketing, or related field; MBA preferred.
5+ years of experience in National Account Management, preferably in MRO, industrial distribution, or manufacturing.
Proven success managing accounts such as Fastenal, Grainger, McMaster-Carr, MSC, or similar accounts.
Strong negotiation, presentation, and analytical skills.
Ability to travel up to 30% for customer meetings and trade events.
Proficiency in CRM tools (e.g., Salesforce), Microsoft Office Suite, and data analysis platforms.
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