Ensure and maintain cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms in accordance with federal, local and company health, sanitation and safety standards. Lead, direct and administer all Housekeeping operations to include, but not limited to, of systems use and management, budgeting and forecasting, inventory control, department management, policy and procedure implementation and enforcement and meeting pa... more details
Located in Downtown LA\u2019s cultural corridor, Conrad Los Angeles is the city\u2019s newest luxury destination, featuring over 300 rooms, a world-class spa, a 16,000-square-foot rooftop pool deck, 12,000 square feet of event space, and three dynamic dining experiences\u2014including our signature restaurant, San Laurel. This includes a signature restaurant, outdoor restaurant, lobby bar, and in-room dining all in partnership with Chef Jose Andres"award-wining restaurant group, JoseAndresFoodGroup.
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In this role as the Director of Housekeeping, you will be responsible for overseeing and ensuring the overall cleanliness and product quality of the hotel in accordance with hotel, corporate and Department of Health standards. You will be responsible for interviewing, training, supervising, counseling, scheduling and evaluating staff. The Executive Housekeeper will manage all financial aspects of the operation including forecasting, budgeting, purchasing and inventory control.
The ideal candidate will have four (4) years of hotel housekeeping management experience. A high school diploma or equivalent is required. OnQ experience is preferred. The candidate must have knowledge of inventories, scheduling, and productivity. Ability to communicate in Spanish helpful. Knowledge of laundry process. High School math level required. Ability to communicate effectively with the public and other team members. Read, write, and speak English fluently. Ability to effectively manage time. Ability to work a flexible schedule that includes nights, weekends and holidays. Ability to bend, stoop, walk and lift/push/pull up to 50 lbs. with or without reasonable accommodation.
What will I be doing?
- Ensure and maintain cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms in accordance with federal, local and company health, sanitation and safety standards
- Lead, direct and administer all Housekeeping operations to include, but not limited to, of systems use and management, budgeting and forecasting, inventory control, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
- Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Recruit, interview and train team members
- Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with federal, state, local and company regulations
- Participate in the coordination of rehabilitation and capital improvement projects in partnership with Property Operations and other departments
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We"re passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We"re leaders in our industry and in our communities.
- Teamwork - We"re team players in everything we do.
- Ownership - We"re the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision \u201Cto fill the earth with the light and warmth of hospitality\u201D unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
The Benefits \u2013 Hilton is proud to have an award-winning workplace culture ranking #1 Best Company To Work For in the U.S. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:
\u00B7 Access to your pay when you need it through DailyPay
\u00B7 Medical Insurance Coverage \u2013 for you and your family
\u00B7 Mental Health Resources
\u00B7 Best-in-Class Paid Time Off (PTO)
\u00B7 Go Hilton travel discount program
\u00B7 Supportive parental leave
\u00B7 Matching 401(k)
\u00B7 Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
\u00B7 Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
\u00B7 Career growth and development
\u00B7 Team Member Resource Groups
\u00B7 Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
The annual salary range for this role is $100,000 - $110,000 and is based on applicable and specialized experience and location.
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles\u2019 Fair Chance Initiative for Hiring Ordinance.
","title":"Director of Housekeeping - Conrad Los Angeles
