Greet guests with a warm and friendly demeanor, ensuring a positive first impression Manage reservations and seating arrangements to optimize table turnover and guest satisfaction Provide accurate wait times and assist guests with any questions or requests Maintain cleanliness and organization at the host station, including managing menus and promotional materials Collaborate with servers and other team members to coordinate seating and manage guest flow Handle guest inquiries, concerns, and com... more details
Overview Be the face of Makers Union as a Host and create a warm and inviting atmosphere for our guests. As a Host, you will be responsible for greeting and seating guests, managing reservations, and ensuring a smooth and enjoyable dining experience. Join our team and be part of a lively and inclusive pub environment where you play a key role in making our guests feel welcome. Competitive Benefits: Health/Dental/Vision Paid Time Off 401(k), matched up to 4% Short- and Long-Term Disability Tuition Reimbursement Employee Referral Program Pet Insurance Discounts: Hotels, Travel, Tickets, Restaurants Employees and their relatives are eligible for a discounted meal plan at any of our HBCU client locations while they are attending school. Responsibilities Greet guests with a warm and friendly demeanor, ensuring a positive first impression Manage reservations and seating arrangements to optimize table turnover and guest satisfaction Provide accurate wait times and assist guests with any questions or requests Maintain cleanliness and organization at the host station, including managing menus and promotional materials Collaborate with servers and other team members to coordinate seating and manage guest flow Handle guest inquiries, concerns, and complaints with professionalism and efficiency Qualifications Experience in high-volume, upscale casual dining or an equivalent service environment preferred High school diploma (or equivalent) required At least 18 years of age (unless permitted by law) High energy and stamina. Able to work within a fast-paced, highly mobile environment Able to stand and walk for up to 10 hours per day preferred Able to lift and carry up to 40 pounds Able to work calmly and effectively under pressure Able to work flexible shifts and schedules, inclusive of weekends, and some holidays Who We Are: We designed Makers Union with you in mind. It’s your place to watch the game and enjoy a beer at the bar or catch up on work with a coffee in the lounge. It’s your place to meet up with your work crew during the week or brunch with your BFFs on the weekend. It’s a place where you can roll solo on our outdoor patio or roll deep with your family and friends in our dining room. Thompson Hospitality is the nation’s largest minority-owned food and facilities management company. Our services include hospitality, full dining and quick service restaurants, campus dining, diversity consultation, facility operations and maintenance management. We are a family-run organization with more than twenty-five years providing services built on our core mission to provide a positive experience to every relationship we are involved in: one guest, one client, one team member at a time. As a fast growing company, we have a growth plan to more than double in size over the next three years. We are looking for team members who are interested in developing their careers to the next level while joining our team of over 4,000 employees, serving clients in over 40 states to include more than 1.9 million guests each year. Thompson Hospitality focuses on three core areas in everything we do: Purpose Give back to our communities Celebrate diversity People Do the right thing Treat people the way you want to be treated Always do your best Be accountable for our actions Performance Serve the highest quality food Provide world-class service Maintain flexibility to better serve our clients We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
