Overview | The MyRUN One Stop is a part of Rutgers University–Newark’s Enrollment Services team & consists of a staff that is cross trained within the areas of Financial Aid, Registrar, & Student Accounting. Additionally, we have a large student worker team who helps to operate our student call center, & we take pride in their development as well as ability to provide quality customer service to the student population. Within the next year we will be moving to historic Conklin Hall on campus to a brand new facility which will serve as an excellent new space for providing student services as well as a commuter lounge. You can see more about us at myrun.newark.rutgers.edu. |
Posting Summary | Rutgers University-Newark, an urban public research university and anchor institution, located in Newark, New Jersey, a city of promise, is seeking a Senior Program Coordinator. Reporting to the Manager of the myRUN One Stop who reports up to the Vice Chancellor for Enrollment Services & Experience, the Sr. Program Coordinator/MyRUN Counselor works to improve the quality of the student experience, and to organize the Rutgers University-Newark student experience; organizing the Rutgers University-Newark in ways that facilitate student success via a host of student related services existing in the MyRUN .
This position is responsible for and not limited to the following. - Assist students in navigating the various pathways after enrollment at Rutgers University-Newark: student accounting, class registration, financial aid, etc.
- Act as a facilitator to resolve any student service(s) issue(s) as it relates to enrollment services; be knowledgeable about all student benefits and functions of the offices of financial aid, the registrar, and student accounting
- Provide administrative support to the one-stop center/student services center for students, families, and other University departments
- Provide administrative support for the website that supports the one-stop center/ student services center for Rutgers University-Newark/Camden
- Counsel students on a variety of concerns for registration, financial aid, billing, due dates, payment plans and parking
- Advise, investigate, problem-solve, and resolve and/or advocate for the actual or perceived to resolve students inquires and issues from all students, families, colleagues, third parties, outside agencies, and community members
- Counsel students and their parents/families on financial aid application procedures and eligibility for all sources of funding
- Provide advising to students and families with financial aid concerns such as FAFSA application, disbursements, cost of attendance, eligibility, types of aid, and student employment, student record systems and various software and web-based resources such as National Student Loan Data System (NSLDS), Sakai, Rutgers App, EAB, FAA Access, HESAA, ELM resources
- Possess knowledge of Federal, State and Institutional regulations for assisting students in eligibility of student aid
- Support various offices within enrollment management/services with such items that include but are not limited to: collect and image scholarship and financial aid paperwork; communication with SAR issues; etc.
- Possess a compassionate understanding of diversity, special and multi-cultural issues
- Engage in regular professional development offered by the Campus and will make a concerted effort to model best practices in student service delivery
- Supports numerous outreach activities that include but are not limited to: SOAR myRUN information sessions; Open House; Admitted Student Day; PreCollege Parent programs; Junior Jump Start Day; Rutgers Day; etc.
- Provides leadership for the RU-N Senior Citizen Audit program
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Work Arrangement | Consistent with the current application of Rutgers Policy 60.3.22, this position may be eligible for a hybrid work arrangement. The flexible work arrangements outlined in Rutgers Policy 60.3.22 are part of a pilot program that is effective September 1, 2022 through August 31, 2024. Therefore, there is no guarantee that this flexible work arrangement will continue beyond that date. Flexible work arrangements are not permanent, are subject to change or cancellation and contingent on the employee receiving approval in the FlexWork@RU Application System. Additional information may be found at https://futureofwork.rutgers.edu |