Understand and have experience in specifying, collecting, processing and presenting information from potentially several different data sets. Create and maintain operational metrics for the program. Identify any reported metrics that may have reporting and calculation errors and work with the perspective teams to research and identify root cause. Retrieve, validate, format, and organize a variety of data from many sources. Conduct data analysis to answer standard or recurring inquiries and ident... more details
Secure our Nation, Ignite your Future
Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.
Currently, ManTech is seeking a motivated, career and customer-oriented Data Analyst to join our Metrics & Continual Service Improvement team at the Annapolis Junction, Maryland location within the Delivery Assurance Framework.
The mission of the Delivery Assurance Framework is to provide best-in-class service to support the delivery objectives of our internal program stakeholders; and ensure consistent, high quality and timely deliverables to our client. The Data Analyst will coordinate / oversee multiple tasks and deliverables, create original reports to satisfy ad-hoc metric requests, provide on-time delivery of program deliverables, and provide input to team weekly status reports.
Responsibilities include, but are not limited to:
- Understand and have experience in specifying, collecting, processing and presenting information from potentially several different data sets
- Create and maintain operational metrics for the program
- Identify any reported metrics that may have reporting and calculation errors and work with the perspective teams to research and identify root cause
- Retrieve, validate, format, and organize a variety of data from many sources
- Conduct data analysis to answer standard or recurring inquiries and identify trends, correlation, and other relationships in data sets
- Work across various stakeholders to understand data trends, sources, and analysis goals and connect data to business processes to obtain a deeper understanding of potential considerations and assumptions
- Create reports in ServiceNow using the native Reports and Performance Analytics modules
- Create management reporting metrics using available sources (ServiceNow, MS Excel)
- Review, prioritize, assign, track & respond to taskings
- Work in a cross-team organization to support all operations within the Framework to meet targeted goals
- Act as a backup for preparing the SLA monthly self-assessment delivery to the client
- Perform special projects as needed and other duties as assigned
Basic Qualifications:
- Bachelor's degree and two to four years of experience. Additional education may be considered in lieu of experience.
- Possess excellent data gathering and analytical skills
- Possess strong speaking, writing, and presentation skills
- Possess analytical and problem-solving skills necessary for quickly developing recommendations based on quantitative and qualitative data from many different types of sources
- Ability to create adhoc reports utilizing data output from ServiceNow into Microsoft Excel or other tools
- Utilize data to identify trending that will drive continuous improvement priorities to ensure the program achieves a high level of performance
Preferred Qualifications:
- Certification in ServiceNow Performance Analytics
- Courses completed in Data Analytics or Data Science
- Splunk knowledge and/or certifications
Security Clearance Requirements:
For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
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