This position works with customers and location operational groups to ensure that the sale runs smoothly both operationally and administratively. Works closely with the Auction and Field Sales team to ensure that customer expectations are met or exceeded. Promotes and educates customers on the various products and services provided by Manheim. The position demands outstanding reliability and follow-through and requires excellent communication skills including telephone and active listening skill... more details
Company
Cox Automotive - USA
Vehicle Operations
Dealer Services Coordinator I
Individual Contributor
No remote option; must work at a specified Cox location
No
Day
Compensation
Hourly base pay rate is $19.04 - $28.51/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
This position works with customers and location operational groups to ensure that the sale runs smoothly both operationally and administratively. Works closely with the Auction and Field Sales team to ensure that customer expectations are met or exceeded. Promotes and educates customers on the various products and services provided by Manheim.
The position demands outstanding reliability and follow-through and requires excellent communication skills including telephone and active listening skills, efficient problem-solving and troubleshooting skills, the ability type and talk at the same time, delegate effectively, and excellent organizational skills. The ideal candidate will be a highly self- motivated individual who can work well with little to no supervision and is a reliable, knowledgeable, resourceful, flexible, service-oriented professional.
- Represents the Dealer Sales team for our contact center—promotes services such as Manheim Certified, accept and solicits reserve numbers from Dealers, assigns run numbers, reps vehicles on the block, works “IF” counter, up sells products and services, etc.
- Works with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and or is posted on OVE; also responsible for ensuring vehicles are re-ran if needed.
- Works directly with customer, via email & phone to ensure expectations are met and service issues are resolved.
- Demonstrates professionalism and sincere appreciation for the business relationships that have been established amongst the dealers and Manheim.
- Investigates, troubleshoots, and resolves customer problems and issues; serves as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service.
- Assist with customer care issues and respond to dealer inquiries, problems, or concerns in a professional manner and escalate as necessary.
- Educate customers on Online Vehicle Exchange, Simulcast, Manheim.com and on other Manheim services & products. Provide assistance and training in usage.
- Develop and strengthen relationships with dealers over the phone, online and at the Auction through planned contact and meetings, as well as feedback sessions regarding Auction and online use and services.
- Serve as initial contact for buyers and sellers.
- Maximize the number of transactions on OVE. Promote all listings onsite and offsite.
- Load inventory for dealers including no sales, transfer inventory from AutoTrader/others and vehicles with condition reports.
- Solicit inventory and offer additional services to all buyers (PSIs, recon, CRs).
- Identify sold units and facilitate transactions through completion to include but not limited to the following:
-Monitor notifications generated online (e.g., purchase confirmation).
-Confirm availability and location of vehicle (and title) at the time of sale.
-Generate and maintain required documentation for all transactions (e.g., Auction Bill of Sale, Gate Release). - Work with manager to ensure a consistent and effective online and in-lane customer experience, appropriate transaction processing, high customer satisfaction and service levels.
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
- Perform other duties as assigned by management.
QUALIFICATIONS
Minimum
- High School Diploma/GED and up to 2 years’ experience in a related field
- Requires strong knowledge of customer service/customer experience
- Excellent skills to work effectively with teams throughout organization
Preferred
- Degree in related discipline
- Experience in industry desired
To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
