JOB DESCRIPTION
Job Title: Logistics Coordinator – Hayward, CA
Department: Logistics
Reports to: Manager or Director
Position Status: Full-Time, Non-exempt (40 hours per week)
Start Date: Open
Working Days: 5 days a week onsite, M-F
Job Summary:
Santa Monica Seafood (SMS) is hiring a logistics coordinator to coordinate Northern California operations from our Hayward facility. The logistics coordinator is responsible for maintaining safe, reliable, and efficient deliveries of boxed fresh and frozen seafood to our customers in the San Franciso Bay Area and Sacramento area. The coordinator will coordinate a team of class C delivery drivers, a fleet of box trucks and cargo vans, and work with business and logistics systems to process requests and view operations. This is a high-profile role that supports our growing presence in Northern California.
Primary Position Duties & Responsibilities:
- Coordinates a team of 5-10 class C (non-CDL) delivery drivers
o Builds and manage driver schedules; audit and approve timecards; review and approve paid time-off requests (PTO) for sick and vacation time
o Coach, mentor, recommend corrective action to managers and good driving habits; communicate frequently with drivers during driver meetings and while drivers are enroute; maintain a great working environment and recognize drivers for good work
o Address driver safety behaviors and incidents; utilize fleet in-cab cameras to review footage; reward, coach or discipline drivers for safety infractions as directed by logistics management
o Comply with and enforce California law on driver meal breaks and paid rest periods
o Recommend to management to terminate drivers in certain circumstances under direction from logistics management and Human Resources
- Maintain a fleet of refrigerated delivery box trucks and cargo vans
o Ensure vehicle and reefer units are roadworthy and maintained properly
o Ensure trucks are kept clean inside the truck box, in the cab, and on truck exteriors
o Follow FSMA (Food Safety Modernization Act) procedures to ensure trucks are clean, free of damage and pre-cooled prior to loading
o Ensure drivers fuel their trucks at fuel card stations or retail stations
o Ensure drivers complete their daily pre-trip and post-trip DVIR’s in driver phones and that drivers provide visibility to truck items that require maintenance or repair
o Coordinate with vehicle leasing companies for any needed repairs; and acquire substitute or rental trucks to service routes while leased trucks are repaired
o Install and order replacement telematics equipment including fleet tracking and temperature monitoring devices and in-cab video cameras
- Maintain safe, reliable, and efficient delivery operations
o Oversee unloading and transfer of customer orders from the line haul truck to delivery trucks and vans
o Ensure drivers have the tools and equipment to perform their job successfully including uniforms, in-cab phone mounts, dollies / hand trucks and other equipment as well as correct paperwork such as invoices to confirm customer receipt
o Consolidate or rearrange routes if necessary due to driver callouts
o Manage will calls or customer pick-ups at our facility
o Work with 3rd party carriers if necessary to drive 1 or more routes
o Schedule operations around the impact of holidays and special events
- Drive a van or small box truck most days on a short route to deliver customer orders
- Coordinate product returns
o Ensure product returns are placed safely into cooler or freezer; credit customer for returned product if authorized by SMS management
o Arrange and load periodic transfers of returned product, stacked pallets, and other material back to our Rancho Dominguez, CA location
- Utilize and maintain business and logistics systems
o Utilize business and routing systems to adjust daily routes and sequence customer deliveries to ensure efficient routes that meet customer delivery windows
o Capture unique customer delivery information by recording it in our routing system, including locations, parking, access / egress, dock availability, noise restrictions, key drops, frequent requests, and other items
- Maintain a clean and well-functioning office, cooler, freezer, dock and yard areas
- Maintain good communication with customers and internal departments
o Establish positive relationships with customers through good communication and service; address customer concerns when they arise
o Maintain good communication and responsiveness with SMS sales account executives and other SMS team members within and outside of Logistics
o Report competitive intelligence involving customers or other food companies delivering fresh and frozen seafood in our service area
Desired Background / Requirements:
- 4+ years commercial driving and delivery experience
- 2+ years supervising drivers or other front-line logistics employees preferred.
- Good geographic knowledge of the San Francisco Bay Area and Sacramento area
- Very reliable and responsible person
- Experience in food, perishables or refrigerated logistics or delivery
- Experience using Microsoft Office or equivalent business software
- Experience using fleet routing and tracking systems
- Hold an associate or bachelor’s degree or working towards similar education
- Ability to lift and move objects up to 50 lbs. with or without material handling equipment or help from other persons
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