Effective July 1, 2024, the salary will be $45.44-$60.90 per hour.
This recruitment is open until filled and may close at any time. The first review date will be June 21, 2024.
The City of Tustin Police Department is seeking applicants for the position of Police Communications Supervisor. Under general supervision, plans, assigns, supervises, and coordinates the work of the Communications Unit of the Police Department. The Police Communications Supervisor is a first-line supervisor with direct supervisory responsibility for the day-to-day operations of the Communications Unit of the Police Department's Support Services Bureau.
SELECTION PROCESS:
Application materials will be carefully reviewed to identify those candidates who meet the minimum qualifications for this position. Individuals who are best qualified will be invited to participate in a panel interview. All candidates who pass the panel interview will earn placement on the eligible list, which may be used for current and future vacancies in the job classification. The duration of the selection process typically lasts 3-6 months.
Duties may include, but are not limited to, the following:
•Plans, assigns, supervises, and reviews the work of the Communications Unit of the Police Department
•Monitors staff workload; prepares and monitors work schedules to provide for adequate coverage on shifts; approves leave requests and overtime schedule
•Trains, motivates, and evaluates assigned personnel; conducts formal performance evaluations of subordinate staff; works with employees to correct deficiencies and recommends disciplinary action as necessary; oversees formal training programs
•Performs the most complex, difficult, or sensitive duties of the work unit; provides oversight and guidance to subordinate staff on day-to-day responsibilities
•Analyzes problems pertaining to the work unit; makes recommendations for improvement to management
•Interprets and enforces departmental policies and protocols related to the area of assignment; refers more complex matters to management for evaluation and further action
•Participates in the development and implementation of goals, objectives, policies, and procedures
•Investigates inquiries and complaints from the public; resolves issues or recommends correctiveaction
•Prepares administrative reports and statistics of unit activities; maintains a variety of files and records
•Fills in as a Police Communications Officer as needed
A combination of education, experience, and training that has provided the necessary knowledge, skills, and abilities is required for entry into the classification. A typical combination includes:
Education and/or Experience:
Graduation from high school, supplemented by college level coursework in criminal justice; and five (5) years of increasingly responsible experience performing police support services duties, including some experience in a lead or training capacity in a Police Communications Unit.
Knowledge of:
•Policies, procedures, practices, and methods pertaining to the assigned work unit
•Basic supervisory principles and practices
•Basic law enforcement organization, activities, terminology and regulations
Skill to:
•Operate modern office equipment including computer hardware, software, and related applications
•Operate a motor vehicle safely
Ability to:
•Effectively lead and motivate a group of employees
•Plan, assign, supervise, train, and coordinate the work of assigned staff
•Interpret and explain policies, procedures, laws, and regulations
•Communicate clearly and concisely, verbally and in writing
•Prepare and maintain accurate and complete records
•Act quickly and calmly and remain composed in emergency situations
•Establish and maintain effective and cooperative working relationships with staff, the general public, and others encountered in the course of work
Licenses and/or Certificates:
Possession of a valid California Class C driver's license and an acceptable driving record. A valid California Law Enforcement Teletype Systems (CLETS) certificate is required within three (3)months of employment.
A POST Public Safety Dispatcher certificate is required within one year of appointment.
Special Requirements:
Satisfactory results from a background investigation, physical examination, and administrative screening. Required to work shifts that are typically ten (10) hours per day and which may include evenings, weekends, and holidays.