Housing for Health (HFH) is a program office within Health Services Administration, a division under the Los Angeles County Department of Health Services (DHS). HFH was created and put into implementation in support of the Los Angeles County Homeless Initiative recommendations in response to and in support of the County's effort to address and combat homelessness in the communities residing within Los Angeles County. Our organization follows a hybrid work structure where employees work both remo... more details
Salary: $24.33 - $35.11 Per Hour
SUMMARY
Housing for Health (HFH) is a program office within Health Services Administration, a division under the Los Angeles County Department of Health Services (DHS). HFH was created and put into implementation in support of the Los Angeles County Homeless Initiative recommendations in response to and in support of the County’s effort to address and combat homelessness in the communities residing within Los Angeles County. Our organization follows a hybrid work structure where employees work both remotely and from the office, as needed.
The Homeless Prevention Unit (HPU) is a new initiative on the Housing and Services Team of HFH. The HPU is a collaborative effort between the California Policy Lab (CPL), DHS-HFH, and the Department of Mental Health (DMH). The HPU proactively identifies individuals who are most at risk of homelessness through predictive analytics and provides them with flexible, early interventions to resolve issues that might lead to the loss of their housing. The HPU has significant interactions with several County departments to address challenges navigating service systems and/or to connect or re-connect individuals to services to ensure housing stability; therefore, the ideal candidate will be knowledgeable in mainstream and specific programs and services tailored to people experiencing homelessness while being flexible to meet the changing needs and demands of the program.
The Medical Case Worker II (Outreach Coordinator) position will perform full-time proactive outreach for the HPU. Working closely with the HPU Outreach Program Manager and other HPU staff, this position will be responsible for outreaching to and engaging with individuals and families identified as at high risk of experiencing homelessness that are referred to the HPU. The Medical Case Worker II will conduct outreach, gather consents from prospective clients and facilitate warm hand-offs for long-term care to HPU Case Managers.
ESSENTIAL FUNCTIONS
- Provides outreach and engagement services to HPU clients in collaboration with Outreach Program Manager and other HPU staff.
- Manages and maintains monthly outreach data entry, documentation, and client reassignments.
- Supports Outreach Program manager in the planning of monthly outreach and new client engagement for both single adults and families' teams.
- Oversees the coordination of new client assignments, intake, and care coordination with case managers, ensuring a smooth transition from intake process to assessment and enrollment.
- Supports HPU team in meeting client enrollment goals by carrying a caseload of 5 to 10 clients, as necessary.
- Collaborates with case managers, as needed, by identifying linkages, immediate needs gathering and submitting necessary documentation from clients pre-enrollment.
- Triages and assesses HPU clients to determine their immediate safety needs as well as appropriate population.
- Reviews DMH and DHS medical records/databases to determine service history and contact information and coordinate with current service providers as appropriate.
- Identifies potential interventions for HPU clients and link them to the resources needed to ensure housing retention including sources of income, short term rental assistance and assistance with arrears or utilities as well as medical, mental health and substance use providers as appropriate and food, clothing, transportation and vocational resources.
- Provides HPU clients with crisis intervention support as needed including assisting clients to access emergency and crisis stabilization services such as the DMH Psychiatric Mobile Response Team (PMRT), mental health urgent care services, medical and/or substance use disorder services.
- Collaborates with HPU clients and family members (when appropriate) to develop and amend treatment plan goals.
- Completes and submits all required documentation in a timely manner to ensure client progress is monitored and outcomes collected.
- Collaborates and coordinates with HPU management to identify and discuss programmatic and data needs as well as obtain consultation as needed on the appropriate level of interventions/services needed to support clients.
- Other duties as assigned.
JOB QUALIFICATIONS
- Knowledgeable of community, mental health, and mainstream systems and the variety of programs offered by each to assist those most at risk of experiencing homelessness.
- Demonstrates ability to deliver services from a client centered approach.
- Demonstrated experience interviewing clients, individuals, and families to collect data to determine what services are needed.
- Demonstrated experience in collaborating with healthcare providers, multidisciplinary teams of mental health professionals, and/or community agencies.
- Demonstrated experience in linking clients, individuals, and families to specific healthcare, mental health and community-based programs.
- Demonstrated experience researching, compiling information, and preparing reports.
- Ability to pay close attention to detail.
- Ability to work in a professional manner, with courtesy and tact, and maintain confidentiality and security of documents and information.
- Ability to work collaboratively with multidisciplinary professionals and partners both internally and externally.
- Must possess strong organizational skills initiative and follow-through.
- Computer literate and skilled in use of MS Windows-based programs, including MS Office (Word, Excel, PowerPoint).
- Knowledgeable of information management and data systems.
Education/Experience
- Bachelor's degree from an accredited college or university with specialization in Psychology, Social Work, Sociology, Public Health, Nursing, Health Administration, or Human Services or in a discipline closely related to the core function of the Homelessness Prevention Unit.
- Knowledge of evidence-based practices such as trauma informed care, motivational interviewing, de-escalation and cognitive behavioral interventions.
Certificates/Licenses/Clearances
- A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
- Successful clearing through the Live Scan and the Health Clearance process with the County of Los Angeles.
PHYSICAL DEMANDS
- Stand: Frequently
- Walk: Frequently
- Sit: Frequently
- Reach Outward: Occasionally
- Reach Above Shoulder: Occasionally
- Climb, Crawl, Kneel, Bend: Occasionally
- Lift / Carry: Occasionally - Up to 50 lbs
- Push/Pull: Occasionally - Up to 50 lbs
- See: Constantly
- Taste/ Smell: Not Applicable
- Not Applicable = Not required for essential functions
- Occasionally = (0 - 2 hrs/day)
- Frequently = (2 - 5 hrs/day)
- Constantly = (5+ hrs/day)
WORK ENVIRONMENT
General Office Setting, Indoors Temperature Controlled
EEOC STATEMENT
It is the policy of Heluna Health to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.