Job Abstract

eHealthInsurance has many exciting career opportunities in a number of locations, across various functions. Come join us today!

About Us: eHealth is positioning itself for growth and is seeking a dynamic, seasoned leader with profound expertise in insurance and consumer omni-channel technologies. As we execute against near- and long-term opportunities in the market, we are looking for a strategic and results-driven Individual Sales and Customer Service Manager to join our team.

Position Overview: The successful candidate will hold a pivotal role in enhancing sales agent performance through coaching, sales training, and development initiatives. This leadership position demands robust leadership skills focused on improving the overall effectiveness of sales teams in a call center environment.

Manager Responsibilities:

• Lead Sales and Revenue Generation:
  • Drive team performance to achieve sales and revenue goals by guiding agents in assisting customers with healthcare decisions primarily over the phone.
  • Drive conversion across core medical product lines to meet and exceed business targets.

• Cross-Sell Ancillary Products:
  • Provide guidance on effective cross-selling of ancillary products, ensuring a comprehensive benefit package offering for customers.
  • Drive conversion and attach rate across ancillary lines of coverage to meet and exceed business targets.

• Pipeline Management and Evaluation:
  • Oversee pipeline management, follow-up, and evaluation processes to ensure the team maintains the highest possible conversion rates and handles every lead with the highest quality.

• Customer Service
  • Ensure team provides the highest standards of customer service to clients.
  • Optimize enrollment processing time to meet and exceed business goals.

• Retention
  • Develop and maintain retention efforts that reduce churn and increase LTV.
  • Ensure service across sales and customer service optimize retention opportunities.

• Product Knowledge Management:
  • Ensure the team remains current on products and processes in a multi-product environment, facilitating ongoing training and knowledge enhancement.

• Performance Goals Achievement:
  • Set and communicate monthly sales goals for the team, consistently driving them to meet and exceed these targets for both sales and customer service.
  • Effective manage performance of agents to drive development and growth of agent

• Outbound Sales Strategy:
  • Develop and implement strategies for outbound calls, guiding the team in following up on leads and effectively closing business.

• Team Development:
  • Develop direct reports.
  • Foster a continuous learning environment, providing guidance and support to enhance the skills and performance of individual team members.

Basic Qualifications:

• 5+ years of experience in sales management
• Ability to communicate, present and influence all levels of the organization, including executive and C-level.
• Proven ability to drive the sales process from lead to close.

Preferred Qualifications:

• BA/BS Degree or equivalent
• Deep knowledge of and fluency in IFP and ICHRA product development, sales and operations, distribution organizations and best practices.
• Proven ability to leverage technology to drive consumer engagement and sales efficiency.
• Demonstrated leadership abilities to impact relationship activities with external partners and drive execution with internal cross functional resources.
• Strong collaboration, negotiation, and influence skills both internally and externally.

#LI-REMOTE

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eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.