As an Executive Director within the Firmwide Control Programs team, you will have the opportunity to work with and lead other highly motivated team members in ensuring consistent execution of the Firm’s Electronic Communications program, including setting strategy and constantly evaluating the effectiveness of the program and making changes, as needed, to ensure the program remains best-in-class. This role offers high visibility across Control Management, as well as across all Lines of Business ... more details
The Firmwide Electronic Communications Central Team is seeking a strong Executive Director candidate to lead this important program for the Firm. This individual will set the strategy & planning for this team, ensure appropriate and effective governance, ensure execution of all ongoing tasks, reporting & analytics, and manage relationships with all Control Management teams across all Lines of Business and all Corporate Functions. This role has extensive interaction with senior leaders across the firm and requires strong communication / relationship building skills.
Job Summary
As an Executive Director within the Firmwide Control Programs team, you will have the opportunity to work with and lead other highly motivated team members in ensuring consistent execution of the Firm’s Electronic Communications program, including setting strategy and constantly evaluating the effectiveness of the program and making changes, as needed, to ensure the program remains best-in-class. This role offers high visibility across Control Management, as well as across all Lines of Business and Corporate Functions. Interaction with Risk Management, Compliance, Legal are critical for success. The candidate will be responsible for driving interactions with Senior Management, Auditors, and Regulators.
Job Responsibilities
Strategy: Setting and executing the global E-Comms program strategy while ensuring compliance with all regulatory requirements relating to electronic communications
Subject Matter Expert: Acting as a Subject Matter Expert on the E-Comms program to all Lines of Business and Functions across the JPM franchise, including interacting with JPM’s senior leadership team, all lines of business, functions, auditors, and regulators.
Policies & Procedures: Managing the firmwide E-Comms related policies and procedures and ensuring compliance with all JPM documentation standards.
Repatriation: Responsible for the firmwide repatriation of records related to E-Communications that have occurred on personal devices, in violation of Corporate Policy
Applications & Reporting: Partnering with application development teams to ensure E-Comms related applications meet customer needs. Partnering with reporting teams to ensure E-Comms related reports and dashboards meet customer needs.
Learning & Development: Partnering with the Control Management, Human Resources, and Compliance teams to ensure E-Comms related learning modules are appropriate, assigned to relevant employees, are completed in a timely fashion, and meet E-Comm related needs.
Firmwide Messaging: Partnering with Compliance and Legal to develop and deliver electronic communications related messages, which may be required across Lines of Business or Functions. This includes overseeing the annual E-Comms communications plan for the firm, which involves ensuring consistent messaging across Executive Communications, CCOR bulletins, BCC meetings, All hands / town hall meetings, Digital signage, etc.
Quality Testing: Working with Control Management Quality Assurance teams to develop and implement an E-Comms related QA program.
People Management: Managing a global team that is responsible for working across lines of business and functions.
Influencing: Navigating a diverse organization with competing priorities and Influencing staff at all levels of the organization
Communications: Writing executive level communications, e-mails, presentations; Presenting concepts and policies with confidence and authority
Required Qualifications, Capabilities & Skills
Education: Bachelor’s degree or equivalent experience required
Experience: 10+ years of financial service experience in controls, audit, risk management, or compliance preferred
Key Attributes for ideal candidate:
High level of professionalism, extremely detail oriented, with exceptional organizational and multi-tasking skills
Keen sense of discretion in working with sensitive, employee-specific SMS and electronic messages conducted on personal devices, in violation of the firm’s Communications policy.
Proven Leadership and Influencing skills: An individual that has proven experience taking ownership and having accountability for the repatriation of records on a firmwide basis.
Exceptional communication skills - both verbal and written; ability to communicate effectively at all levels of the organization.
Experienced dealing with Legal and Compliance, on sensitive policy and policy exception related matters
Exceptional interpersonal skills; exceptional collaboration and relationship building skills.
Strong ability to work independently as well as part of a team.
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