Genuinely welcome guests with a warm smile and a sincere greeting, engaging in conversation when appropriate. Listen and respond to guests' questions, requests, or complaints promptly, solving as many as you can at the moment or communicating to others as appropriate. Provide attentive and detailed service to all guests; use suggestive selling techniques when referring to menu options and retail offerings, and cordially share information about our Company services and destinations. Prepare and s... more details
At Brightline, we believe in creating meaningful connections through exceptional experiences. We’re creating a brighter way to get there by making travel more convenient, more sustainable, and more hospitable every day. If you’re optimistic, forward-thinking, and interested in shaping the future of travel with us, we’d love to hear from you.
Job Summary:
As an essential member of the Brightline Station Operations team you are an integral part of our guest’s journey by preparing a delicious coffee or helping them relax with a glass of wine before returning home. If you enjoy meeting people from all over the world, sharing your enthusiasm, and a bit of conversation with guests old and new, then this is the perfect opportunity! This internship consists of 20 hours/week for 6 weeks at a rate of $20/hour. Location will be Miami Central station, but interns may work from various sites as part of educational programming. As part of the internship, you will receive a mentor (Director or above).
? Essential Functions:
- Genuinely welcome guests with a warm smile and a sincere greeting, engaging in conversation when appropriate.
- Listen and respond to guests’ questions, requests, or complaints promptly, solving as many as you can at the moment or communicating to others as appropriate.
- Provide attentive and detailed service to all guests; use suggestive selling techniques when referring to menu options and retail offerings, and cordially share information about our Company services and destinations.
- Prepare and serve hot and cold beverages and snacks adhering to Company standards; ensure guests are satisfied with their selections and engage in friendly conversation throughout.
- Continually prepare and restock all items and serve guests in a timely manner.
- Attentively oversee the self-service checkout; assisting guests as needed.
- Visually check that the quality of products meets established standards; remove or fix items that do not.
- Record accurate time and temperature logs at established intervals to ensure freshness.
- Clean service and work areas to adhere to Company health and hygiene standards.
- Review inventory upon receipt of deliveries, store the items appropriately and document final inventory.
- Ensure all equipment is in working order and is prepared for the next shift and report all maintenance issues promptly to the Café Supervisor or Duty Manager.
- Ensure Café, Premium lounge, and all work areas are clean, presentable, and free of hazards.
- Communicate with teammates for the timely and detailed transference of information.
- Compile and balance receipts at the end of the shift; complete EOS (End of Shift) reports.
Qualifications:
- Must meet all terms of employment, including background check, drug testing, etc.?
- Must be Overtown resident with a hospitality focus?.
- Minimum of 18 years old.
- Ability to work shifts, including weekends and holidays.
- You are a natural people person, comfortable with retail, food, and beverage sales.
- Staying positive for hours on end (including in stressful times) you adapt your communication style to fit a diverse group of people.
- You have sound judgment, thinking and acting independently, expressing clear and effective verbal communication skills to interact with guests and other teammates to ensure exceptional guest service.
- Standing, walking, bending, stooping, pushing, pulling, reaching, and being on your feet for hours on end, is something you embrace and are able to do.
- You can push/pull up to 50lbs.
- When a problem arises, you find yourself being able to come up with a timely solution.
- You love keeping busy at work and are conscious of safe food handling practices.
- While you don’t have to be a mathematician, you possess basic math skills.
NOTE: JOB DESCRIPTION IS SUBJECT TO CHANGE BASED ON BUSINESS NECESSITY.
Brightline Management, LLC is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Brightline Management, LLC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
This internship is done in partnership with the Overtown Park West Community Redevelopment Agency. This program is open only to Overtown residents living in >>ZIP CODES<< and enrolled in college.ees to discuss potential accommodations with the employer.
