Job Abstract

ABOUT US:
The East Bay Regional Park District (EBRPD) is a full-service governmental agency stewarding a metropolitan system of public open space parklands and trails in Alameda and Contra Costa counties east of the San Francisco Bay. EBRPD spans across 125,000 acres in 73 regional parks, including over 1,250 miles of trails that are enjoyed by over 25 million visitors and the community per year. The Park District acquires, manages, and preserves natural and cultural resources for everyone to enjoy now and forever to experience nature nearby.

OUR MISSION:
EBRPD preserves a rich heritage of natural and cultural resources and provides open space, parks, trails, safe and healthful recreation and environmental education. An environmental ethic guides the District in all of its activities.

OUR VALUES:

• Respect – We honor the land we steward, each other, and the park visitors we serve.
• Resilience – We creatively adapt to change. We address challenges with empathy, perspective, and determination.
• Relationships – Our greatest strength lies in the trust, accountability, and teamwork we cultivate with our colleagues, partners, and the public we serve.
• Responsiveness – We communicate openly, honestly, and reliably.
• Transparency – We hold the public's trust through meaningful stakeholder engagement and access to timely and reliable information on decisions and performance.

• Working with a purpose for a better world today and for future generations through the preservation of open space, public access to the outdoors, and a commitment to the conservation of the natural world found east of the San Francisco Bay across 33 cities in Alameda and Contra Costa counties.
• A community of colleagues who are passionate about public service and the East Bay Regional Park District, the communities it serves, and its mission.
• Excellent benefits: Medical, Dental, Vision, Flexible Spending, and pension benefits through California Public Employees Retirement System (CalPERS). Click here for details regarding additional benefits.
• Tuition reimbursement and professional development.
• Free on-site parking.
• Free parking permit for EBRPD parks (for up to 2 privately owned vehicles)
• Employee discounts for certain EBRPD park amenities (reservations, daily fishing permit, public boat launch).

Under general supervision provides a variety of computer, peripheral, and user support in a networked environment; analyzes and troubleshoots problems related to personal computers and computer networks; and performs related duties as assigned.

• Has knowledge of or experience supporting IT services in Public Safety Departments (Police, Fire, Dispatch, Lifeguard Services)
• Has a results-oriented mindset and passion for customer service.
• Is self-driven to learn new things and solve problems.
• Enjoys helping team build collective knowledge to better perform tasks.
• Has excellent communication skills with both internal and external stakeholders.
• Is detail-oriented, well-organized, and has the ability to multi-task in a fast-paced
• environment.
• Keeps abreast of on industry trends and technologies, including audio-visual system

• Installs, configures, maintains and troubleshoots computer hardware and software;

• Installs and configures printers, scanners and other peripherals;

• Maintains a support response system with a high degree of focus on customer service;

• Responds to user’s computer related problems and develops solutions in a timely and helpful manner;

• Diagnoses hardware and software problems and implements corrective action;

• Ensures information services policies and procedures are adhered to;

• Performs network administration duties;

• Performs support of third-party software applications;

• Performs system administration duties including account creation, troubleshooting, file management, passwords, and email;

• Provides product consultation and advice to other Park District staff;

• Assists with technical and administrative projects related to the Park District’s IT program;

• Assists in the implementation of new or revised computer systems;

• Researches applications and hardware, and recommends software and equipment needs for end users;

• Orders and picks up parts and supplies, maintains computer (hardware and software) inventories and replacement schedules;

• Serves as backup for creating active directory accounts;

• Performs related duties as assigned.

Education: A Bachelor’s degree from an accredited college or university with major course work in computer science or a related field,

AND

Experience: Three (3) years of experience in technical support of desktop hardware and software. Experience in a networked environment is desirable.

AND

License or Certificate: Possession of a valid Class C California Driver’s License a condition of initial and continued employment in this classification.

Substitution(s): Completion of a major certification program such as Microsoft Certified Desktop Support Technician (MCDST) or a related certification training program may substitute a bachelor's degree. A Master's degree from an accredited college or university with major course work in a related field may be substituted for one (1) year of the required experience.

Conditions of Employment:

• Possession of a valid Class C California Driver's License is a condition of initial and continued employment.
• Due to the assignment and access permissions assigned to this position, the candidate selected must complete and successfully pass a Level 3 background check which includes employment history verification, employment reference check, education verification, and DOJ fingerprinting and criminal history review; completion and submission of a Personal History Statement; character review investigation, which may include interviews of former employers, family members, and others who may have information related to the candidate’s character and suitability to the position for which they are being considered; some positions may require a credit check and/or a driving history review; some classifications closely associated with sworn Police activities may require polygraph and psychological evaluations. Background check also includes ensuring you meet all the conditions of employment.
• This position may be required to respond and assist in the event of a major system outage as needed and may be required to work unusual hours.

1. A current East Bay Regional Park District application submitted online, and
2. Completed supplemental questions