At Cedars-Sinai, we're motivated by a collective spirit of innovation and the challenge to continuously improve. Above all, we share a real passion for helping others. Day after day, from department to department, our people give their all to create a community unlike any other. This is just one of the many reasons U.S. News & World Report has named us one of America’s Best Hospitals—and now we invite you to join us and make a difference every single day in service of this outstanding work – exc... more details
Job Description
Make a difference every single day!
At Cedars-Sinai, we're motivated by a collective spirit of innovation and the challenge to continuously improve. Above all, we share a real passion for helping others. Day after day, from department to department, our people give their all to create a community unlike any other. This is just one of the many reasons U.S. News & World Report has named us one of America’s Best Hospitals—and now we invite you to join us and make a difference every single day in service of this outstanding work – excellence and innovation in patient care, research, and community service. From working with a team of dedicated professionals to using state-of-the-art facilities, you’ll have great resources to do something incredible—for yourself, and for others.
What will you be doing in this role?
The Pathology Customer Service Representative is often the first interface with the department's customers. The position acts as a client advocate to assist them in the resolution of problems, to communicate patient test results and laboratory information, and to accept and respond to complaints. Responsibilities include the generation and distribution of reports, calling of Critical and Toxic Values, handling of add-on requests, requisition review, assisting the billing department, and participation in division problem solving and process improvement. Performs all job duties with sensitivity and attention to the age and developmental issues of the patient populations(s) being served.
Primary Duties and Responsibilities:
Responds to requests for test results, AP slides and blocks, test requirements and status of reports.
Maintains reference materials to enable prompt response to client inquiries.
May perform MLA duties as requested.
Meets current guidelines for incoming calls and requisition review.
Responds in detail to requests, accepts patient and client complaints, and resolves routine and complex problems; seeks appropriate assistance when necessary.
Participates in problem solving by collecting information, reporting outcomes, and recommending process improvements.
Special projects or assignment.
Acts as a client advocate to assist them with their needs, functions as a public relations agent for the department.
Communicates effectively and makes efficient use of division communication instruments, including Corrective Action QA Logs.
Reviews requisitions for accuracy of orders.
Reviews new and existing policies and procedures according to established protocols. Assists in formulating new policies and procedures.
Ensures accuracy in information received from referring physician by comparing to patient information in existing database; corrects and documents information as necessary.
Evaluates the need to perform merge functions, credits tests when appropriate.
Resolves specimen and requisition problems and makes required corrections.
Qualifications
Educational Requirements:
High School Diploma/GED
Experience Requirements:
One (1) year of experience in a health care setting, with practical knowledge of medical terminology and laboratory information systems.
Req ID : 2393 Working Title : Pathology Customer Service Rep II - FT - Day Department : Lab Support Services Business Entity : Cedars-Sinai Medical Center Job Category : Administrative Job Specialty : Customer Support Overtime Status : NONEXEMPT Primary Shift : Day Shift Duration : 8 hour Base Pay : $21.02 - $31.53
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.