Housing Associate, Occupancy and Communications of Campus Living
Updated: June 04
Washington
2121 I St NW
85.3
1.9mi
Job Abstract
The Division for Student Affairs cultivates an inclusive community that supports connection, growth, and well-being for every student throughout their GW journey. DSA’s integrated approach is to provide a cohesive student experience built upon the core values of genuine collaboration, a compassionate approach, and most importantly, putting students at the center of the work. Within DSA, the Campus Living team is seeking an individual interested in housing operations andcommunications, with exper... more details
Housing Associate, Occupancy and Communications of Campus Living
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Please see Special Instructions for more details.
Employer will not sponsor for employment Visa status
Posting Details
I. JOB OVERVIEW
Job Description Summary:
The Division for Student Affairs cultivates an inclusive community that supports connection, growth, and well-being for every student throughout their GW journey. DSA’s integrated approach is to provide a cohesive student experience built upon the core values of genuine collaboration, a compassionate approach, and most importantly, putting students at the center of the work. Within DSA, the Campus Living team is seeking an individual interested in housing operations and communications, with experience in management and administration of a complex and fast-paced office environment. Daily responsibilities and tasks support and enhance the GW undergraduate student residential experience.
Reporting to the Assistant Director for Campus Living, the Housing Associate will work closely with staff across the university, and is responsible for the following:
Serve as a member of CLRE occupancy team, assisting with planning, and execution of major and minor housing occupancy, application, and assignment periods, including summer housing season and revenue operations.
Develop and manage mass communication efforts regarding residential processes.
Share in the supervision and review of student employees. Assign tasks and evaluates work product and completion.
Monitor customer service quality of all types of interactions student staff have with GW and external customers.
Provide response and support to families, students, and guests with elevated concerns about their residential experiences. Resolve issues at point of need, appropriately communicate and share to others including those who support in resolution and those impacted.
Assist in creating innovative methods of reaching customer service goals.
Perform special research, compiles and analyzes significant data and suggest alternative policies, procedures, or work assignment to improve operations or to comply with changing legal or funding requirements.
Serve on occasional nights and weekends during major annual housing application and assignment periods or campus-wide emergencies.
The position is based at GW’s Foggy Bottom Campus in Washington, DC. The incumbent may perform other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
Minimum Qualifications:
Qualified candidates will hold a high school diploma/GED plus 3 years of relevant professional experience, or, a Bachelor’s degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:
Preferred Qualifications:
Comprehensive commitment to exceptional customer service in all aspects of academic year and summer residential experiences.
Willingness to disrupt traditional or convenient practices to create more equitable and student-centered experiences for all residents.
Team player with ability to work with department staff across all levels and functions.
Embraces a people-centered philosophy that values care, development, and learning.
Exceptional critical thinking, consensus building, emotional intelligence and problem solving skills.
Strong ability to stay organized and to have an outcomes mindset to achieve desired goals.
Ability to interpret departmental directives and vision and provide clear direction within functional area.
Working knowledge of Microsoft Excel and Access preferred.
Ability to effectively communication subject matter, and knowledge of effective communication strategies for a college aged population.
Collaborative planning and marketing skills.
Hiring Range
$23.35 - $30.39 How is pay for new employees determined at GW?
II. JOB DETAILS
Campus Location:
Foggy Bottom, Washington, D.C.
College/School/Department:
Division of Student Affairs
Family
Student Affairs
Sub-Family
Housing
Stream
Service and Support
Level
Level 3
Full-Time/Part-Time:
Full-Time
Hours Per Week:
40
Work Schedule:
Monday through Friday, with occasional nights and weekends.
Will this job require the employee to work on site?
Yes
Employee Onsite Status
Hybrid
Telework:
No
Required Background Check:
Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search
Special Instructions to Applicants:
Employer will not sponsor for employment Visa status
Internal Applicants Only?
No
Posting Number:
S013062
Job Open Date:
06/03/2024
Job Close Date:
If temporary, grant funded or limited term appointment, position funded until:
Background Screening
Successful Completion of a Background Screening will be required as a condition of hire.
EEO Statement:
The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
* Are you currently employed with The George Washington University?
No
Yes
* For current GW employees, have you completed your Introductory Employment Period (IEP)? (As a reminder, employees in their IEP are not eligible to apply for other internal university staff and research positions until the IEP is complete.)
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