Job Abstract

Role Summary :Responds to service calls to evaluate, diagnose, and perform repair and planned maintenance (PM) on customers'basic biomedical equipment. Drives customer satisfaction through service excellence. Responsibilities :Under supervision, evaluate basic customer biomedical equipment issues, implement appropriate repairs, and as assigned, perform PM and safety/environmental inspections. May assist more experienced technicians on basic and more complex repairs/resolution. Effectively commun... more details

Roles and Responsibilities:

Role Summary :

Responds to service calls to evaluate, diagnose, and perform repair and planned maintenance (PM) on customers'basic biomedical equipment. Drives customer satisfaction through service excellence.
 

Responsibilities :

• Under supervision, evaluate basic customer biomedical equipment issues, implement appropriate repairs, and as assigned, perform PM and safety/environmental inspections.
• May assist more experienced technicians on basic and more complex repairs/resolution.
• Effectively communicate and partner with teammates and colleagues.
• Follow appropriate GE policies, procedures, hospital protocol, and completes necessary documentation.
• Maintain daily communications with customers as directed, to ensure resolution and proper follow up, leading to strong customer relations and ongoing customer satisfaction.
• As instructed, implement GE/customer facility contract and supports business goals/objectives.
• Work as a member of local team to provide efficient service delivery to all accounts within the assigned area.
• When trained, able to share on-call responsibility.
• Document all repair actions and submit reports/summaries according to schedule.
• Ensure proper care of spares, tools, and test equipment, and ensure calibration.
• Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.
• Understand and utilize sources of help (i.e., manuals, tech support, Facetime app, online resources) to answer questions when performing PM.
• Meet Health and Human Services, Environment Health and Safety requirements, and all other applicable regulatory requirements.
• Perform other related duties as assigned

Quality Specific Goals:

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines.
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
• Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders and other duties are documented in an accurate and timely manner.
• Ensure all test equipment is tracked and 100% calibrated on time.

Qualifications :

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field;
• OR equivalent military education;
• OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program;
• OR High School Diploma/GED and 2+ years of experience servicing electrical, electronics, IT or mechanical equipment.
• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.
• The successful applicant must comply with GEHC's standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
• Must be willing to occasionally travel outside of assigned region.

Preferred Qualifications:

• One year of experience performing troubleshooting and planned maintenance on basic electronic, electromechanical or medical equipment following current standards, code and procedures to ensure safe and effective operation of those devices.  Desired experience is a strong knowledge of electronic digital circuitry and understanding of electronic and electro-mechanical devices. 
• Previous experience interpreting schematic diagrams to perform effective repair and planned maintenance on basic biomedical or electronic equipment.
• Proficiency in completing electronic documentation using PDA and computer skills.
• Previous experience developing and maintaining good customer relations. 
• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner. 
• Experience interfacing with both internal team members and external customers as part of a solution based service process.  Change agent and process-oriented.

Leading & Relating to Others: Establishes good relationships with customers and staff. Builds wide and effective networks of contacts inside and outside the organization.  Relates well to people at all levels.  Manages conflict.

Shares Expertise: Applies specialist and detailed technical expertise.  Develops job knowledge and expertise through continual professional development.  Shares expertise and knowledge with others.  Uses technology to achieve work objectives.  Demonstrates an understanding of different organizational departments and functions.

Organizing & Executing: Focuses on customer needs and satisfaction.  Sets high standards for quality and quantity.  Monitors and maintains quality and productivity.  Works in a systematic, methodical and orderly way.  Consistently achieves project goals. Takes responsibility for actions, projects and people.  Takes initiative, acts with confidence and works under own direction.  Initiates and generates activity.

Communicating: Speaks clearly and fluently.  Expresses opinions, information and key points of an argument clearly.  Makes presentations and undertakes public speaking with skill and confidence.  Responds quickly to the needs of an audience and to their reactions and feedback.  Projects credibility.

Coping with Pressure: Works productively in a pressurized environment.  Keeps emotions under control during difficult situations.  Balances the demands of a work life and a personal life.  Maintains a positive outlook at work.  Handles criticism well and learns from it. Supporting & Cooperating: Demonstrates an interest in and understanding of others.  Adapts to the team and builds team spirit.  Listens, consults others and communicates proactively.  Supports and cares for others.  Upholds ethics and values. Appropriately follows instructions from others without unnecessarily challenging authority.  Follows procedures and policies.  Compiles with legal obligations and safety requirements of the role.

Embracing Change & Demonstrating Enthusiasm: Adapts to changing circumstances.  Accepts new ideas and change initiatives.  Adapts interpersonal style to suit different people or situations.  Works hard and puts in longer hours when it is necessary.  Identifies development strategies needed to achieve career goals and meet new or changing demands of the job.

Commercial Thinking: Keeps up to date with competitor information and market trends.  Identifies business opportunities for the organization.  Demonstrates financial awareness.

 

Special Physical Requirements:

• Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
• Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
• Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.
• 
  Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary. Quality-Specific Goals:
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
  Complete all planned Quality and Compliance training within the defined deadlines.
  Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
  Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties are documented in an accurate and timely manner.
  Ensure all test equipment is tracked and 100% calibrated on time.
  
  Characteristics : One year of experience"

For U.S. based positions only, the pay range for this position is $45,760.00-$68,640.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.