Job Abstract

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives, connecting them to what matters most. By joining our team, you'll play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open up a world of possibilities. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible.

Building on our commitment to connect people with quality experiences that offer the best value in wireless, let's delve deeper into how we strategically position our diverse portfolio to cater to a broad spectrum of needs and preferences. Our portfolio, comprising 11 distinct brands, is meticulously organized into five families, each designed to address specific market segments and distribution channels to maximize reach and impact.

• Total by Verizon & Verizon Prepaid: At the forefront, we have Total by Verizon and Verizon Prepaid, our flagship brands available at Verizon exclusive and/or national/retail stores.  Verizon Prepaid continues to maintain a robust and loyal consumer base, while Total by Verizon is on a rapid ascent, capturing the hearts of more customers with its compelling offerings.

• Straight Talk, TracFone, and Walmart Family Mobile: Straight Talk, Tracfone, and Walmart Family Mobile stand as giants in our brand portfolio, boasting significant presence in Walmart. Their extensive reach and solidified position in the market underscore our commitment to accessible, high-quality wireless solutions across diverse retail environments.

• Visible: Visible, as a standalone brand family, caters to the digitally-savvy, single-line customers who prefer streamlined, online-first interactions. This brand is a testament to our adaptability, embracing the digital evolution of customer engagement.

• Simple Mobile: Carving out a niche of its own, Simple Mobile shines as the premier choice among authorized resellers. Its consistent recognition as the most carried brand in Wave7 Research’s prepaid dealer survey for 36 consecutive quarters speaks volumes about its popularity and reliability.

• SafeLink: SafeLink remains dedicated to serving customers through government subsidies. With a strategic pivot towards Lifeline in the absence of ACP, SafeLink continues to fulfill its mission of providing essential communication services to those in need.

Join the team that connects people with quality experiences that give them the best value in wireless.

The Operations & Channel Strategy team, as part of the Total by Verizon (TbV) Exclusive Distribution organization, orchestrates TbV strategic programs and initiatives from conception to execution, ensuring channel readiness and operational excellence. 

As the Channel Mgmt - Associate Director, you will oversee the Program Management, Go to Channel, Executive Support, Sourcing, and Budget planning & management functions within the Total by Verizon exclusive distribution store channel. You will lead a team responsible for strategic planning, management, and execution of these various functions while developing forward looking strategies aligned to the long term goals of the business. 

This leader will directly influence the development of Total by Verizon Exclusive Distribution’s operational objectives and principles to achieve our long term strategic goals for the channel. This leader will make decisions for day-to-day business needs as well as long term strategic decisions in partnership with channel leadership. 

In this role you will:

• Lead a team owning the Strategic Program, Go to Channel, and Financial strategies and roadmap for Total by Verizon Exclusive Distribution. 

• Be responsible for all decision making within each function for the channel, using functional subject matter expertise and conceptual thinking skills. 

• Own and manage the larger, comprehensive channel strategy threaded together across the Exclusive Distribution channel teams, ensuring delivery of key metrics and alignment between the various teams.

• Oversee and coordinate end to end ownership of complex channel level initiatives with the focus of driving expansion and profitability of Total by Verizon stores with limited oversight and direction 

• Accountable to scope, define, and introduce Go to Channel, Budget, and Strategic Program processes and procedures while identifying potential risks & providing transformational opportunities for the channel. 

• Own organizational level initiatives, working with various levels of Verizon Value leadership, including creation of senior executive level presentations by leveraging data insights & business acumen.

• Develop and implement leadership governance related to key strategic initiatives and functioning of the organization & its team members. 

• Oversee and own all aspects of the organization’s budget and spend, including both strategic development of future budgets and focused execution against current budget.

• Lead cross functionally with both internal and external stakeholders to ensure functional alignment with channel priorities & long term goals. This includes, but is not limited to, Finance, Sourcing, Accounting, Brand Management, Go to Market, GTS, PMO, etc.).

• Consistently deliver high quality work that fully addresses the intended criteria, goals, and objectives. 

• Effectively communicate verbally and in writing to stakeholders, team members, and leadership.

In this role, you'll have a defined work location that includes work from home and assigned office days (in-office days are Tuesday, Wednesday, and Thursday) ?

You’ll need to have: 

• Bachelor’s degree or four or more years of work experience. 

• Six or more years of relevant work experience.

• Program and / or project management experience. 

• Experience leading a team or having indirect/direct reports.

• Willingness to travel, approximately up to 25% or less.

Even better if you have one or more of the following: 

• An MBA, or an M.S. in a related field.

• Project Management Professional (PMP) certification, VLSS certification in Green Belt or Black Belt.

• Experience working with external partners and/or vendors.

• Advanced executive presentation skills including creating content and associated backup materials. 

• Understanding of the financial planning and management process at Verizon.

• Self-motivated and able to work with minimal supervision.

• Ability to work in a cross-functional team environment with changing and evolving roles and responsibilities.

• Strong verbal and written communication skills. 

• A team player orientation collaborating well with others. 

• A passion for delivering exceptional experiences to partners and consumers.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.