Assists Program Director in Providing Clinical Services: 1. Oversees intake and screening activities of clinical team to ensure that service recipients are appropriate for enrollment in the program and that potential payers for services are identified. 2. Supervises the assessment and reassessment activities of staff; ensuring that appropriate determinations and medical evaluations are made, that eligibility determinations, identification of gaps in service and assessment of service needs and strengths are performed with due consideration of the client’s social, ethnic, cultural, educational and spiritual strengths and needs. 3. Supervises the development and implementation of the resident’s comprehensive housing plan written by case management and service coordination plans and ensures that they are maintained in a timely, accurate and complete manner and that they include consideration of the client’s cultural and ethnic background, customs, needs, beliefs, and primary language 4. Supervises case management staff in the provision of crisis intervention services; reviews crisis management plan and revisions of case management plan as appropriate. 5. Assures that quality services, identified in the case management housing plan are delivered in a cost-conscious manner, and that the client is satisfied with the services provided. 6. Supervises the counseling and exit planning provided by case managers, and ensures that appropriate discharge planning is provided. 7. Supervises the development of data, records and/or reports as requested and required by agency and/or regulatory policies. 8. Immediately reports serious incidents, allegations of abuse, (including the reporting of child abuse or neglect), or sensitive situations and completes incident reports in accordance with applicable agency and regulatory policies. 9. Regularly provides individual and group supervision, treatment team meetings, case conferences, in-service training and other staff development activities. 10. Review EPIC daily and follow up with clinical team to ensure all clinical follow ups are addressed in a timely manner. 11. Review EPIC dashboard daily to confirm accuracy of the following reports: Referred patients, Eligible patients, Enrolled Patients, Discharge Patients and Not Enrolled Patients. 12. Coordinates, schedule and complete intake clinical assessments as needed and provide follow up to H&H social workers in a timely manner. 13. Coordinates and schedule admissions, discharges to and from Project HIP if needed 14. May have to cover a caseload if needed and complete clinical and housing assessments in EPIC 15. May have to accompany clients to various appointments. 16. Monitor staff to ensure room and safety checks are completed and documented according ICL’s policy. 17. Maintains frequent contact with the client’s collaterals. 18. Coordinates and arranges transportation for home visits and client appointments, etc. 19. Coordinates discharge planning activities. 20. Participates or regularly directs meetings concerning clinical issues and housing transition 21. Immediately reports serious incidents, allegations of abuse, incidents, or sensitive situations and completes incident reports in accordance with agency policy. 22. Provides clinical oversight of strengths-based assessment and rehabilitative services provided by staff to residents to ensure the quality and that services meet or exceed regulatory guidelines. Provides counseling and crisis intervention to all residents, as required. Monitors counseling performed by staff either individually or with residents in groups to evaluate the quality of the service Assists the Program Director in Directing and Supervising Personnel: 1. With the Program Director’s authority establishes and maintains work schedules in accordance with agency policy and assignments of staff. Responsible for managing the completion of time clock edits of staff with the suspense established by the Human Resources Department. 2. Ensures staff compliance with the agency’s time and attendance policy; recommends disciplinary action to the Program Director for those out of compliance. 3. Assists the Program Director in managing the completion of performance evaluations, recommends staff for the employee recognition award and promotions. 4. Conducts staff supervision in accordance with agency and division policy. 5. Recommends disciplinary actions in accordance with agency and division policy. With the Program Director’s approval conducts disciplinary counseling and completes disciplinary action reports. 6. Reviews authorized staff positions and personnel budget. Recommends changes to authorized staffing patterns and personnel budget to the Program Director. 7. Ensures that staff have attended required in-service training and schedules employees to attend both in-service training and training provided by vendors. Conducts training on clinical subjects, charting, fire safety plan, fire drills, emergency plans and procedures, building security, volunteers and interns, and site-specific exposure control plan. 8. Monitors employee morale and the climate of the work environment to stop or eliminate sexual harassment or any form of employee harassment or employee discrimination. Responsible for taking complaints of sexual harassment, informing the Program Director of the complaint, and may investigate the complaint (as directed by the Program Director). 9. Assists in providing oversight in the area of administrative record keeping, maintenance of office equipment, reception of visitors, phone reception, and stocking office supplies. 10. Assists in the management of the orientation of new personnel and adherence to program philosophy and regulations. Assists Program Director in Maintaining Property Accountability: 1. May assist in maintaining accountability and serviceability of all ICL property assigned to the program, to include vehicles. Reports lost stolen, missing, or damaged property to the Program Director. If directed, conducts initial investigations of property that is lost, stolen, missing, or damaged. 2. Recommends the purchase of supplies and equipment; properly secures all property and equipment. Conducts regular inspections of vehicles and property to ensure cleanliness, accountability, and serviceability. 3. Conducts regular inspections of resident rooms to ensure property accountability and serviceability. Establishes key control procedures. 4. Recommends disciplinary action for staff whose negligence resulted in ICL property becoming lost, stolen, missing, or damaged. Assists the Program Director in Providing Quality Assurance Oversight: 1. Assists in ensuring internal program compliance with federal, state, city, and agency regulatory requirements. Monitors the quality of the rehabilitative services provided to residents. 2. Assists in the development of a program mission statement and program goals that support the division and agency mission statements and goals. Participates in the development of Quality Assurance and Improvement plans and in the oversight of outcome assessment consistent with these plans. 3. May be directed to coordinate with the Department of Quality Management and the departments in the Administrative Division for staff assistance in the preparation for an audit. 4. Reviews plans of corrective action, incident reports, and program evaluation reports and recommends actions that are needed for improvement. 5. May be directed to provide oversight in submission of statistical data. Assist the Program Director in Assuring Fiscal Control and Accountability: 1. Exercises control over budgets through planning, prioritizing of spending, and monitoring of spending patterns. 2. Recommends approval/disapproval for all purchase orders and financial requests from staff and submits purchase orders and financial requests to the Program Director for approval. 3. Provides oversight of resident funds program. Assists in the development of internal money management procedures. 4. Monitors census, entitlements, and collections to maximize revenue. Assists in maintaining census at expected occupancy levels. Ensures eligibility and subsequent payment from SSI, Medicaid, and other third party funding sources. Assists the Program Director in Assuring Resident and Family/Support Network Involvement: 1. Educates staff in the benefits of resident and family/support network involvement, levels of resident and family/support network involvement, types of resident and family/support network involvement, nature of resident and family/support network involvement, and issues of working with residents and families/support networks. 2. May be directed to develop a program strategy for collaborating with residents and families/support networks and develops activities that foster program-resident and family/support network cooperation, collaboration, and coordination. 3. Assists in fostering the development of consumer involvement committees. Assists the Program Director in Fostering Community Relations and Integration: 1. Assists in promoting Mental Health and Managed Care programs in local communities; maintains liaison between local elected officials and community boards, educates citizens in the community on mental illness and residential care. 2. Educates staff and residents on the importance of a constructive relationship with local elected officials, community boards, and community citizens. 3. Cooperates with other organizations in the development of understanding and interest participating in long-range plans for residential program development. 4. Develops relationships and written agreements with community resources (i.e., schools, local departments of social services, mental health agencies, psychiatric centers, hospitals, courts, recreational agencies, police departments, etc.) to improve service access for residents in the program. Conducts Investigations: Conducts internal investigations of untoward incidents as directed by the Program Director in accordance with agency policy. General: Willingness and ability to use ICL supplied communication tools (e.g. computers, beepers, telephones, fax, etc.) regularly in the course of conducting business. Compliance with attendance rules and the ability to work on a regular and flexible schedule and has on-call responsibilities. ADDITIONAL TASKS: 1. May be directed to attend division meetings and planning meetings, as required. 2. May be directed to conduct regular inspections of resident rooms and living space. 3. May be responsible for facility maintenance and reports needed repairs to the Director of Real Property Operations. 4. May review drafts, procedures, and job descriptions. 5. May assist the Program Director in hosting visitors from community, regulatory offices, and/or other agencies. 6. May be a member of an agency or division committee(s). 7. Performs other job-related duties as assigned. | 
