As a Patient Care Specialist with NCS, you will drive a positive, seamless post-surgery patient experience through exemplary communication and customer service. In addition to billing and collections, you will field questions and educate patients on financial assistance as needed. You will also collaborate with patients and insurance companies to resolve any potential billing roadblocks. This is an entry-level position that will provide you with a variety of development opportunities to further ... more details
Job Summary and Primary Responsibilities
As a Patient Care Specialist with NCS, you will drive a positive, seamless post-surgery patient experience through exemplary communication and customer service. In addition to billing and collections, you will field questions and educate patients on financial assistance as needed. You will also collaborate with patients and insurance companies to resolve any potential billing roadblocks. This is an entry-level position that will provide you with a variety of development opportunities to further your career in medical billing and customer service.
Understands and maintains all governmental, regulatory, and company billing and compliance regulations and policies for payers
Assists patients in the resolution of the accounts, including processing payments by phone, setting up payment plans, filing appeals, and providing information to patients regarding intraoperative monitoring (IOM) services
Addresses patient billing inquiries and concerns from patients, surgeon offices, and facility customers
Obtains and documents all necessary information by contacting the patient, physician's office, hospital, next of kin, insurance carrier, etc.
Identifies and reports to management any payer issues with regards to billing and collections
Reviews and logs correspondence regarding patient balances and collections
Processes, maintains, and rectifies accounts/records in a timely manner
Performs other duties as assigned
Required Skills / Capabilities
Basic Qualifications:
High level of quality awareness, accuracy, and attention to detail
Strong communication, organizational, and problem-solving skills
Data-oriented with basic proficiency in MS Office Applications, strong analytical skills, and the ability to create detailed reports
Sense of urgency and customer-oriented mindset with understanding of Health Insurance Portability and Accountability Act (HIPAA) compliance and Protected Health Information (PHI)
Ability to work independently, multitask and handle various priorities in a fast-paced environment
Effective verbal and written communication skills
Education and Experience
Preferred Qualifications:
Typically requires a minimum of 1-2 years of related experience
High school diploma or equivalent required
#LI-Hybrid
For roles that require access to hospital facilities, must be eligible for and maintain credentials at all required hospitals, including meeting any applicable physical requirements or vaccination requirements (including the COVID-19 vaccine, as applicable).
NuVasive is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran status and will not be discriminated against on the basis of disability. The “EEO is the Law” poster options are available here. NuVasive's EEO policy is available here.
About NuVasive
NuVasive, Inc. (NASDAQ: NUVA) is the leader in spine technology innovation, with a mission to transform surgery, advance care, and change lives. The Company's less-invasive, procedurally integrated surgical solutions are designed to deliver reproducible and clinically proven outcomes. The Company's comprehensive procedural portfolio includes surgical access instruments, spinal implants, fixation systems, biologics, software for surgical planning, navigation and imaging solutions, magnetically adjustable implant systems for spine and orthopedics, and intraoperative neuromonitoring technology and service offerings. With more than $1 billion in net sales, NuVasive has approximately 2,700 employees and operates in more than 50 countries serving surgeons, hospitals, and patients. For more information, please visit www.nuvasive.com.
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