Client Services Coordinator/ Dispatcher Location US-DC Job ID 2024-3993 # Positions 1 Company : Name Linked Complete Building Services About the Role Complete Building Services (CBS) is actively seeking a Client Services Coordinator/ Dispatcher to join our growing Service Department. The Service Department proactively manages all HVAC, plumbing, electrical, and energy management concerns for commercial and government buildings throughout the Washington DC Metro area. The Client Services Coordina... more details
Client Services Coordinator/Dispatcher
LocationUS-DC
Job ID
2024-3993
# Positions
1
Company : Name Linked
Complete Building Services
About the Role
Complete Building Services (CBS) is actively seeking a Client Services Coordinator/Dispatcher to join our growing Service Department. The Service Department proactively manages all HVAC, plumbing, electrical, and energy management concerns for commercial and government buildings throughout the Washington DC Metro area. The Client Services Coordinator/Dispatcher maintains the service technicians’ daily schedules, dispatches technicians as needed, schedules return visits when required, and ensures the customer information database contains accurate information. This position is a vital, customer-facing role that would be well-suited for a highly motivated and energetic individual who enjoys communicating with both internal personnel and external company clients.
Job Responsibilities
Take incoming customer calls. Schedule and coordinate all service calls as received. Transfer to others in department as needed.
Obtain proper information to be able to create a work order for scheduled and unscheduled work orders to be dispatched to approximately 20 field technicians.
Maintain a dispatch board to ensure service calls are properly scheduled and completed.
Forecast workload for several days in the future.
Maintain preventive maintenance program, ordering materials for approximately 65 contracts and scheduling technician visits accordingly.
Collect payment information as needed.
Follow-up with clients as needed to confirm visits or coordinate schedule changes.
Create work orders and purchase orders.
Review work orders and tickets after work is complete. Process additional paperwork necessary for invoicing.
Review and make corrections on time-sheets. Export payroll process.
Create and maintain customer records.
Back-up other dispatchers as needed.
Provide administrative and scheduling assistance to Service Team.
Other duties as assigned.
You Should Have
Previous dispatcher experience preferred.
High school diploma or general education degree (GED).
Basic knowledge of HVAC equipment and preventative maintenance schedules is a plus.
Possess a solid understanding of the I-Phone operating system.
Strong computer skills including Microsoft Outlook, Word, and Excel. Must be comfortable learning and working within an electronic/cloud-based dispatching system.
Customer service experience preferred.
Must be a team player.
Must demonstrate a high level of professionalism and have proper phone etiquette.
Must be organized with the ability to multi-task.
EOE, including disability/veterans
Why You'll Love Working With Us
Complete Building Services (CBS) is a company that is passionate about the operation and maintenance of buildings/facilities in the commercial and government sectors.
CBS has been an established facilities management company since 1963, and currently employs over 450 people based out of our headquarters in Northwest Washington, DC. CBS is the largest division of The Donohoe Companies, Inc. - Washington DC's oldest real estate company. At CBS, we celebrate and empower our talented employees - and it shows as we have been ranked by the Washington Business Journal as a "Best Place to Work" multiple times.
Perks & Benefits
We offer a full slate of benefits, including competitive salaries, medical, dental, vision, life and disability coverages, FSA, flexible vacation, commuter benefits, and 401k plan with a match. And...we offer some not so standard, extra great-benefits, including tuition reimbursement for education/certifications, employee discounts programs (including hotels and our vendor's products), gym membership, and an Employee Assistance Program that offer a wide array of consultative/actionable services. We value diversity and believe in forming teams in which everyone can be their authentic self is the key to our success. Come join us, and find out what the best work of your career could look like for you.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.