Job Abstract

About Us

Mercedes-Benz is USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.

RESPONSIBILITIES

Use knowledge of, and experience with, automotive technical information systems; automotive diagnostic/repair procedures; quality control processes and techniques; accounting standards; statistical analysis; precision measurement; process capability, vendor management; and budget management to analyze parts from the field and lead task forces to solve quality problems and determine countermeasure with suppliers and internal departments (ex. Research & Development, Quality, After Sales and Production Plants). Identify weaknesses of existing quality assurance processes and optimize them for more efficiency. Negotiate warranty cost chargebacks with localized suppliers in USA and Mexico based upon defined acceptance rates from the field quality analysis process. Identify new quality issues or unjustified warranty claims for defective transmissions, steering gears, axle shafts, prop shafts, shock absorber and transfer cases. Analyze warranty return parts and determine the root cause of the failure. Document analysis results in the respective IT systems. Monitor Field Warranty Data and adjust Parts Routing accordingly. Perform supplier visits/audits to ensure Warranty Analysis Processes are according to VDA standard. Assign tasks to technician and ensure correct parts handling and timely system processing.