Job Abstract

JOB PURPOSE:

The Clinical Service Director, under the direction of the VP of Clinical Services, supervises all day-to-day operations of the Interdisciplinary teams and participant outcomes. As such, the CSD serves as the Director of Patient Services (DPS) for the LHCSA and coordinates the multi-disciplinary integrated care in the community, Day Health Center, Diagnostic & Treatment Center, and throughout the continuum of care. Coordinates with all Managers to ensure all metrics logs are complete and provide support and assistance as required.

JOB RESPONSIBILITIES:

IDT

• Takes initiative, is resourceful, proactive, creative, innovative, and independent.

• Oversees, coordinates, and provides support to site-based Managers and clinical staff, including, but not limited to, the DTC and GCC, rehab department, nutritional services, social workers, and home services management.

• Balances & allocates IDT and related resources throughout the site and ensures adequate team assignments and coverage.

• Reviews and ensures effective development and execution of personalized care plans that result in improved satisfaction & outcomes for all participants.

• Provides oversight of the provision of services that impact participants’ care.

• Implement in-service training and management directives to support the development and advancement of team members.

• Collects data for operational metrics geared towards ensuring participants are treated in the right venue at the right time and at the right cost at the highest levels of quality.

• Participates in all quality assurance and regulatory compliance activities to ensure appropriate regulatory certifications.

• Serves as LHCSA DPS and Nursing Director for D&TC.

• Supervises DTC RN.

• Serves as administrative on-call during non-operational hours of the physical sites.

• Implement in-service training and management directives to support the development and advancement of team members.

• Collaborates with departments within the clinical development pillar (medical board, research & innovation, clinical standards, and processes) to establish new & improved care delivery processes and treatment protocols.

• Enrolls/dis-enrolls participants in the HCS System as applicable.

• Monitor and eliminate voluntary disenrollment.

• Only acts within the scope of the individual’s authority to practice.

• Meets a standardized set of competencies for the specific position description established by the PACE organization before working independently.

Quality

• Ensure all perspective disenrollment is managed and interventions created when applicable and are established to prevent the participant from disenrolling.

• Ensures all documentation for all participants is complete and accurate, including but not limited to enrollment, disenrollment, electronic/paper medical records, and any other clinical documentation.

• Ensures all incidents are investigated and addressed accordingly. Ensure that the Level 2 investigation is completed in a timely manner according to regulations.

• Investigates and assists in documenting and resolving customer issues and grievances in a timely, accurate, and courteous manner. This includes working with the other departments to resolve the source of the problem(s).

• Review participants’ charts for quality and address any deficiencies.

• Participate in special projects and assignments as required. 

Managerial Standards

• Ensures that direct reports conduct their duties according to applicable rules and regulations as well as the organization’s policies and procedures.

• Evaluates the work performance and competency of direct reports. This includes ongoing informal feedback/counseling/support and completion of annual performance reviews.  

• Holds staff accountable for their individual performance.

• Follows the organization’s policies regarding disciplinary action. Engages Human Resources as needed for guidance on disciplinary actions and terminations.

• Develops individual professional development plans with direct reports, including the identification of in-service training needs and interests.

• Investigate and resolve employee grievances and complaints. Engages with Human Resources as appropriate.

• Participates in the annual budgeting process for the department; manages departmental budget; approves departmental expenditures.

Schedule: 8:30 AM – 5:30 PM

Weekly Hours: 40

QUALIFICATIONS:

Education:

• A degree from an NLN-accredited school of nursing is required; a BSN is preferred.

• Successful completion of an accredited Nursing Program is required. A baccalaureate degree is highly preferred.

• Completed NYSED-approved infection control coursework.  A minimum of 8.0 education contact hours may include contact hours of mandatory training requirements such as infection control coursework.

Experience:

• Minimum of one (1) year of general clinical experience in a certified home health agency (CHHA), acute care, medical-surgical, and/or critical care, and nursing home experience are required. Clinical experience must be within one (1) year from the date of hire or transfer required.

• Customer Service experience required.

• A minimum of one (1) year of experience working with a frail or elderly population; if the individual has less than one (1) year of experience but meets all other requirements, Also must receive appropriate training from the PACE organization on working with a frail or elderly population upon hiring.

• Minimum of two to three (2 – 3) years of Clinical Staff Supervisory experience, preferred.

License: Current active and unrestricted license and registration as a Registered Nurse in NYS are required.

Additional Requirements:

• Be legally authorized (for example, currently licensed, registered, or certified if applicable) to practice in the State in which the healthcare professional will perform the function.

• Be medically cleared for communicable diseases and have all immunizations up-to-date before engaging in direct participant contact. 

Language: Bilingual preferred.

Physical Requirements

Individuals must be able to sustain certain physical requirements essential to the job. This includes, but is not limited to:

• Standing – Duration of up to 6 hours a day.

• Sitting/Stationary positions – Sedentary positions for up to 6-8 hours a day for consecutive hours/periods.

• Lifting/Push/Pull – Up to 50 pounds of equipment, baggage, supplies, and ability to lift patients safely and using OSHA guidelines, etc.

• Bending/Squatting – Must be able to safely bend or squat to care for patients, use medical supplies, etc.

• Stairs/Steps/Walking/Climbing – Must be able to safely maneuver stairs, climb up/down, and walk to access work areas Position requires the individual to be able to travel, and walk between sites/locations and work areas throughout the day.

• Agility/Fine Motor Skills - Must demonstrate agility and fine motor skills to operate and activate equipment, devices, instruments, and tools (ie. typing, use of medical supplies, equipment, etc.)

• Sight/Visual Requirements – Must be able to visually assess patients, read orders type/write documentation, etc. with accuracy.

• Audio Hearing and Motor Skills (language) Requirements – Must be able to listen attentively and document information from patients, community members, providers, etc., and intake information through audio processing with accuracy. In addition, must be able to speak comfortably and clearly with language motor skills for customers to understand the individual.

• Cognitive Ability – Must be able to demonstrate good decision-making, reasonableness, cognitive ability, rational processing, and analysis to satisfy essential functions of the job.

Disclaimer: Responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of the company.

We are an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, height, weight, or genetic information. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.