Brookside Gardens, a Montgomery Parks facility, seeks a seasonal employee to staff the Information Desk at the Visitor Center. The position is year-round and requires working alternate weekends. We seek an energetic person who enjoys interacting with visitors in a fast-paced environment. The preferred applicant has an outstanding work ethic and is proficient in Word, Excel, Outlook, and PowerPoint. Comfort learning a registration system is necessary. Spoken fluency in Spanish and English require... more details
Description
Brookside Gardens, a Montgomery Parks facility, seeks a seasonal employee to staff the Information Desk at the Visitor Center. The position is year-round and requires working alternate weekends. We seek an energetic person who enjoys interacting with visitors in a fast-paced environment. The preferred applicant has an outstanding work ethic and is proficient in Word, Excel, Outlook, and PowerPoint. Comfort learning a registration system is necessary. Spoken fluency in Spanish and English required. On the job training will also be provided, as necessary. Position reports directly to the Information Desk Manager.
The Maryland-National Capital Park and Planning Commission (M-NCPPC) is a six-time National Recreational and Parks Association Gold Medal Award Winner. The Montgomery County Department of Parks has a career staff complement of nearly 800 employees, and we serve a diverse population of more than one million residents in the Washington, DC area. We manage 421 parks on nearly 37,000 acres of parkland. Go to our website to learn more: www.montgomeryparks.org
DIVERSITY STATEMENT: Montgomery County Department of Parks believes that diversity in all dimensions of the organization supports and bolsters the innovative thinking essential to its success. Montgomery County Parks does not make hiring decisions on the basis of race, ethnicity, national origin, gender, gender identity, sexual orientation, age, disability, religion, political affiliation, ideology or status as a Veteran.
Examples of Important Duties
Answers general inquiries from visitors to the Gardens on routine informational matters.
Answers phone calls and replies to voicemail messages.
Answers email inquiries.
Creates and maintains records tracking visitation data, survey responses and customer service queries.
Maintains stock and replenishes brochure racks and bulletin boards displaying maps, Cultivate Magazine, program flyers and related items.
Assists information desk manager with monthly volunteer schedule coordination.
Assists with training and managing volunteers to deliver excellent customer service at the Information Desk.
Registers participants for classes and programs; runs program reports; processes program payments and membership discounts.
Works select weekdays and every other weekend.
Additional duties as assigned.
Supplemental Information
Working Conditions
Working conditions: Primarily works inside. Must be able to stand for a duration. Works independently and as part of a team. Must be able to lift a minimum of 25 pounds. This position will work 24-30 hours a week including alternating weekends.
Supplemental Information
This position is not eligible for benefits.
A background investigation will be completed prior to hire.
May be subject to medical, drug and alcohol testing.
The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor.
Applicants with Disabilities under the Americans with Disabilities Act.
If you require accommodations or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of applications at or 301-454-1411 (Maryland Relay 7-1-1)
M-NCPPC will make all efforts to reasonably accommodate you.
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